Annette's Westgate

I must say, I’ve had a love-hate relationship with Annette’s Westgate Café over the last few years.
After Annette, the former owner, left this restaurant, it just hasn’t been the same.
The quality and service have been very inconsistent.
We always end up coming back after a lengthy time away because when the food and service are good, this place is amazing.
It used to be 2nd after Word-of-Mouth for my favorite breakfast/brunch restaurant.
But it’s not even in my top 5 anymore. As for our experience today after months of not going here, we experienced the same issues we have in the past.
With that said, the lady who took our order was extremely nice and friendly, however, she completely messed up our order.
I ordered a Chicken Bacon Avocado Salad with crispy chicken instead of the grilled chicken that comes standard on it.
This is a regular order for us.
When we got home, we realized it was cold grilled chicken.
Checked the receipt, she never put in to sub crispy chicken, despite me telling her twice.
My son’s food was correct and tasted great but felt the portion was really small and could have included a slice of toast with it.
He ate it in like 2 minutes.
Then there was my burger 🤦🏻‍♀️ According to their online menu, all burgers come on Ciabatta bread with special sauce.
I ordered a Gettin Piggy burger with no special sauce but add extra bacon aioli (which comes on it already).
Well not only was there no secret sauce on it, there was not even bacon aioli on it, despite asking for extra, it was on a regular bun instead of a Ciabatta bun, there was no Canadian bacon, and no onion straws.
But it wasn’t until after I checked the receipt that I noticed she ordered the wrong burger.
She ordered a Do Wa Diddy burger with no sauce.
And this burger is even more expensive than the one I ordered.
I understand someone making a little mistake but this was way too many mistakes for one order.
Her customer service skills are excellent but I’m not sure she should be taking to go orders.
I wanted to give service 1 star because of how bad our order was messed up, but she was so friendly and nice, I gave it 2.
The burger still tasted good despite not being at all what I ordered or wanted, but it was not worth $20. And you may wonder why I didn’t call and talk to the manager.
Well, let’s just say, I’ve talked to the owner multiple times in the past about issues we had.
Not only is he rude, but it’s obvious he doesn’t care about his customer’s experience.
To make matters worse, he’s one of the chefs, so he never admits if he makes a mistake.
However, this time was clearly the fault of the nice lady taking the order, which was obvious by the receipt. I do have to say though…Their Chicken Bacon Avocado Salad with crispy chicken, not their cold grilled chicken, is honestly the best chicken salad I’ve had in Salem.
It’s just too bad they’re so inconsistent.
You just never know what you’re going to get.
When cooked right, their food is really good.
It’s the reason we keep coming back.
But more often than not, we end up disappointed.
We used to go once a week, now it’s only a few x’s a year. I would highly recommend going in person because at least if they mess up, you can have them fix it immediately. There is also outdoor seating with umbrellas and a bar with a separate entrance. Please 👍 if this review was helpful

This restaurant used to be a fancy Italian restaurant.
I used to come here on Fridays for dinner .
They had a guy playing Italian tunes with his violin 🥹 .
The restaurant is clean , friendly staff and the food is good .
I had the fettuccine Alfredo and let me tell you .
The pasta was hot not like some other restaurants where the food is colder than my girlfriend's feet lol

This is one our staples for eating out for breakfast, dinner, or breakfast for dinner! We often make it here once a week or maybe every other week.
The food is great with decent serving sizes.
A to-go box is common for me and even sometimes my boyfriend.
They also have a great selection of items.
Oh, and they have homemade desserts in the case that change regularly! Delicious when we indulge and just inticing when we don't! The service is great.
We have yet to have a server we don't enjoy! If you're local, sign up for their rewards.
It is a nice perk to get discounts every so often!