Zaxbys Chicken Fingers & Buffalo Wings

I have eaten at this Zaxby’s for years as I have worked just a half mile away for the last 26 years.
The last time I was in the restaurant it was dirty, drink station area was gross and the people behind the counter were fussing at each other.
But today I thought I would try the drive through again for a grilled Cobb salad.
Two times previously, it came out with fried chicken instead of grilled chicken and didn’t realize this till I got back to my office at the last couple of times I did get grilled chicken and the chicken is cut into such large pieces.
There is no way a normal person could get it in their mouth.
They only give you a fork no knife, so I’m not sure how they expect you to eat it.
So today I’m making this review and I’m adding a photo as you can see the fork is beside a piece of chicken that is bigger than it is (cut the chicken into bite size!) along with the ends of a cucumber that should never be in a salad! In my opinion this is a management issue, train your people better and make corrections when needed.
Quality control is everything in a restaurant! Truly I use to like Zaxby’s grilled chicken salad better than Chick-Fil-a but until this restaurant steps up their service I’ll be going elsewhere.

Owner response

For a start it is 65° in the store that for me is ten degrees lower than comfortable. I waited 5:22 to be acknowledged at the front counter, even with an employee walking back and forth ignoring me.
Finally another woman from the back came up and took my order.
I then waited 8:11 for my food to be called out (I was sitting in the closest seats to the counter) finally getting up to find my food unattended on the counter.
My purchase was fried mushroom, cheese bites and a Cajun chicken sandwich.
My fried mushroom where very good and the cheese bites also where good but the sandwich was cold and dry with a tiny bit of lettuce stale bacon one tomato on a cold bun.
I spent 16.35 and was very disappointed

Three times in a row, I've come to this location and gotten a salad for lunch and ordered a light lemonade.
I eat a salad and order the sugar free lemonade because I'm diabetic.
Three times in a row that I've gotten lunch here, the "sugar free" lemonade has caused a spike in my blood sugar.
On previous trips I've actually corrected them when they "forgot" that I'd ordered the sugar free drink.
I understand they're busy, but that's something you simply can't disregard.
When you do things that that you're impacting someone's health.
Please pay attention to what you're giving your customers.

Owner response