DosBros Fresh Mexican Grill

Visit other locations very frequently however should have acknowledged the warning at the front door upon arrival ( 2 roaches ).
We arrived about 15 mins after opening to get lunch.
Ordered food and was treated like we were a bother to them for even coming in.
They barely put any of the items in the bowls.
Tiny scoop portions and charged me for chips, when they always come with your meal for free.
Also charged me for extras but couldn’t explain what or why I was charged $50 for 2 bowls with no added extras.
Didn’t argue as there is no point plus he walked away and ignored us as I tried asking why it was so much.
Went to the restroom before leaving only to find more dead roaches.
Will not visit this location ever again.
Also the food quality here was terrible.
Meats cold , rice hard as a rock and the guacamole was slimy and brown.
Have tried to contact someone regarding a refund but no one’s ever responded.

Dos Bros catered out lunch at UT College of Engineering today.
OUTSTANDING!! Great flavor! Very fresh! 🤤

I had a disappointing experience at this restaurant.
It had been suggested that I try this place, which I hadn't before, as I was looking for new places to cater events.
I typically patronize their competition for such orders as well. Additionally, as someone on a keto diet, I ordered a burrito bowl without rice and asked for a little extra chicken to make up for the missing rice.
The server gave me a very small portion of chicken, and when I asked for a bit more, I was told it would cost extra.
I explained that I was already paying for the rice, which I wasn't getting, but the manager made a big fuss about why even a few extra pieces of chicken would cost more. The manager was not customer-friendly and seemed indifferent to my concerns.
I ended up feeling penalized for my dietary choices.
For those on keto or any specific diet, I recommend going to a competitor who won't nickel and dime you for a few extra pieces of chicken. The manager clearly didn’t recognize the long time value (LTV) of the customer & took a shoulder shrug attitude.
Not a great first time experience.
Customer service is key, and unfortunately, this place falls short. Plenty of other similar style options to patron in Knoxville if you need a Keto-friendly burrito bowl!