Zaxbys Chicken Fingers & Buffalo Wings

The food was hard and disgusting, so was this bug on my fries.
I understand things happen but a once over of the food you're packing up would take an extra second.
Unacceptable.
Hard, super old boneless wings, fries were okay minus the bug.
If I wasn't so busy with work, I'd drive back over there.

Owner response

Absolutely perfect! Service was quick and food was outstanding, just as you'd expect from Zaxbys! In fact, ate too fast to remember to take a picture (hence the salad pic).
Well done to the whole team.

Owner response

I had high hopes, the location failed me.
Overall the quality of the chicken and value as taken a sharp decline.
You used to get pretty decent size chicken fingerz, that is not the case anymore.
Blame inflation I guess.
However this is not the only complaint.
I ordered online through the app.
and as we all know there is that delicate dance you have when placing a future order.
Will my food be fresh or will they fill my order as they get it and then let it sit and get cold.
🤔 Well it was the latter.
When I arrived the dining area was empty (around 6pm).
I was surprised but delighted, no line.
However when I told the young person at the register I was there for a pick up, she graciously gave me my order.
She was nice and friendly.
I then proceeded to check my order.
I ordered a 3 piece snack pax, a kids meal, a 6 piece tossed in nuclear sauce, and 2 4 piece meals, double fries. I was missing a 4 piece.
I addressed it to the same young person and quickly gave me my missing meal.
I said thank you.
To me, it no problem, it was caught and fixed. When I got home my husband noticed on his 6 piece meal, they only gave him 4 strip.
Not only do you have the check your order before leaving, you have to count too.
I was really disappointed, we do not frequent Zaxby's often because buying for 5 people is expensive. Zaxby's you have to do better. After posting this review I noticed other bad reviews.
I should have looked first.

Owner response