Asian fusion restaurant, Japanese restaurant, Vietnamese restaurant
1st time here and very disappointed with the service here.Will not be coming back. We only had 1 couple in front of us and no one else in the dining room- so the place was empty. Ordered 2 tuna poke bowls and 2 drinks.Waited 18mins for our drinks as they brought them out with the food.Not sure why they did that, when everyone knows in the service industry your drinks come out 1st. Further.1 employee was seen on their phone and another employee was seen eating in the kitchen.When we walked in, there was a dirty table that had not been cleared for some time. We never saw a manager. Positive- Had the tuna poke bowl and it was very good! Neg- Service was way under standards why would we go here when we can get better service someplace else
Decided to stop in today and order lunch for my family of 4 and myself.Upon arrival I was greeted by the two friendly girls who took my order and were so kind as to make recommendations for my food and drink orders.They also pointed out their new espresso lattes, I ordered a hot Caramel Macchiato and it was delicious! While waiting on my order I noticed an unpleasant couple mocking the two servers, and when I asked themwhy, they explained their food had taken awhile to get out.Almost on cue, their food was brought to them as there were multiple customers waiting and the server explained they had to make the order as well as take orders, serve orders, prepare orders, receive phone calls, and make drinks. My family and I enjoyed the food, our Beef Pho was delicious with the recommended chili oil and limes and my wife loved her Salmon Poke Bowl.My kids also loved their Black Sugar Milk Tea and their Strawberry Lemonade Slush (also recommended by the servers). Overall, the food, service, and atmosphere were great.It seems there is an issue with servers being overworked, possibly due to poor ownership, which is unfortunately the case in many restaurants.This establishment might be better to treat their servers with more credit as well as potentially hiring more employees.Our servers were amazing, very kind, presentable ladies.We will be returning for the great food, drinks, and awesome service.
TLDR: Not a fan, bento’s pricey and not worth a stop. The atmosphere is cute-ish, with a wall designed to be photographed.The bento boxes were not tasty and quite overpriced.Both entrees ordered were bland.The best part was the gyoza, which perhaps must’ve been purchased frozen from an Asian store nearby… as it tastes oddly familiar to what I’ve purchased from H-mart or saraga. I also ordered a slice of cake from the bakery section and it was not to my personal liking- it was dry.Could’ve been old. Worst part of the experience was the service.The person taking my order was rude, curt and made me feel like I was the problem? Though all I did was order food several hours before closing.The restaurant only had 1 other couple eating inside, so they were not busy.
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