Buffalo Wild Wings

First time visiting BWW here overall nice visit and we will definitely return.
We sat at the bar the staff were very good friendly and helpful.
Service was a little slow but it was busy and it appeared that they could have used one more server in the bar area.
The food was excellent chicken tenders were excellent, potatoes wedges were also very good as were the onion rings.
Great beer and drink selections, beer is icy cold and crisp.
Atmosphere is very good clean well maintained.
Very large and industrial which is noisy at times.

Owner response

This has been probably the worst customer service I’ve received in a long time, if ever.
We arrived at 1:30 to a dead dining room.
We were never greeted by an employee to get a seat.
So we walked back to the bar area ourselves and picked a seat.
15 minutes go by and 3 servers help the customers sitting at the bar 5 times and then help another couple who sat down at a booth 10 minutes after us.
When the server walked past us STILL without even saying “hi I will be right with you” I then had to stop her in her tracks to ask if we were ever going to get help.
She seemed annoyed that I had asked.
Finally, we get our orders taken.
The one good thing they did was get the food out fast but that’s probably because they knew I was already getting fed up with this service.
But it doesn’t stop there.
The wings were SCRAWNY, absolutely no meat on some of them, and couldn’t be any more dried out.
There was more dry rub seasoning in the pan than on the actual wings.
After eating spicy wings the server never asked if we would like a drink refill.
I asked if i could just get a water so i could get the rest of my food down because even though the food sucked, it’s overpriced and I might as well get the most out of this awful experience.
the look on her face couldn’t have been more telling that we were such an inconvenience to her.
absolutely WILL NEVER be back here.
I can get much better wings and service quite literally any where else.

Owner response

I left a very negative review a few months ago about the state of this location.
After visiting last night for the first time in awhile I wanted to commend them and update my review.
The bathrooms were extremely clean and taken care of.
They definitely appear to be getting taken care of multiple times a day.
The food and service on this visit was also very good.

Owner response