Sandwich shop
Food & drink
Vibe
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Edit: I improved my rating to 3 stars to reflect the refund I received for the pictured sandwich.Did not interact with the employees much when picking up my order, but the service of whoever is monitoring reviews is great! Original review: I like arugula, but the sandwich was 90% arugula; I could not taste a single other thing.It's really not great, especially for the price.
Owner response
Good morning, Jacob.Thank you so much for taking the time to leave your review and bringing this to my attention.I want to sincerely apologize for your experience.You are spot on, your sandwich was not prepared properly and I can completely understand why you would be disappointed.I have already discussed this with the team to ensure such a mistake never happens again.Additionally, I have adjusted your purchase for the sandwich in question.Jacob, I hope we can earn your business back.Have a wonderful day.-Dave
Update: After writing this review, I did receive notice of a refund.While I did not expect a full refund, this was a very nice gesture.Adding one star for customer service response.Thank you. -------------- Employees were super helpful and nice.Not busy. We got two sandwiches and a cookie - like $40, so expensive.They were fine, nothing special Issue here was we added turkey for $4 to the veg wrap, left and drove towards towards denver, opened the sandwich and womp, no turkey in sight.Too far to go back.I emailed immediately explaining the issue and never got a response.
Owner response
Good morning, Jaclyn.I want to sincerely apologize for the inexcusable performance on our end.I have discussed your visit as well as your anticipated response, or lack there of, with my entire team with the expectation that this never happens again.You should have received an email showing a correction for your purchase.I hope you find this adjustment satisfactory and perhaps we can regain your trust.Jaclyn, I truly appreciate you bringing this to my attention and want to wish you a wonderful weekend.Thank you again, Dave.
We ordered the Cuban and the Italian Beef today and wow -- these are among the best sandwiches we've had in the city.The bread is incredible and the Cuban in particular had this lovely sharp flavor.The environment inside was relaxed and airy, and the guy working the counter helped us with recommendations and was really chill and welcoming.We'll definitely be back soon.
Owner response
Thank you so much, Michael! I truly appreciate the very detailed review and admire your sandwich selections.Looking forward to having you back soon! -Dave
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