Wingstop

I have always loved ordering from our local Wingstop because the food is hot and delicious! Although, the past two times I've ordered, the food was subpar at best. When I ordered on 07/24/24 my chicken was undercooked, greasy, essentially sauceless, and inedible.
I ended up having to order dinner again from a different place.
It was that bad.
Even after I tried to save it by dressing it up with what I had in the fridge. Then, I ordered again on 08/02/24 thinking the last time was a fluke.
When the wings arrived I could see that they were actually cooked which was great, but everything beyond that was horrible.
The grease at the bottom of the containers outweighed the sauce by far.
No care was taken to make sure the wings were fully sauced.
The result was messy, greasy, and pretty gross. I cooked wings for over 7 years (2 of which I managed a wing place), I and know exactly what is going wrong.
Whoever is cooking these is not fully draining them and then placing them directly into the togo containers from the fry basket instead of using a transfer bowl.
This is causing the grease pools in the bottom of the container.
Then they are drizzling sauce over top of them while inside of the container rather than tossing them which accounts for the lack of sauce coverage. When the wings are not drained properly and left to hang in the basket for a few seconds it makes it impossible for them to properly soak in the sauce.
On top of that, if the wings are not actually tossed in the sauce, it won't ever stick to it properly anyway. This is obviously a product of laziness or being understaffed.
Changes need to be made in order for me to ever want to spend my money there again.
I would rather wait an extra 30 mins for my food than have it arrive in such a state.
I used to always tell my kitchen not to sell anything they wouldn't be happy to receive.
If your kitchen staff can 1000% say they would eat the trash they are sending out into the world, they need to get new standards. Pictured are the grease pools in the bottom of the containers.

Made to leave and continue waiting outside for food for almost an hour.
Offer to make bad service up was order of fries.
Haven't been back for several years.
Haven't had anything good to say about establishment since then either.

I ordered my food online, went in there, there was two ladies sitting at a table, one got up and helped me, the other one got up and started rolling her eyes at me, sighing at me, etc.
My food was just sitting in fryers waiting to be put in bowls.
Once I got my food, it was cold and hard.
If you have such a problem helping customers and getting up to help them, don't work somewhere like this.
The food is great but the staff members are just straight up rude.