Whataburger

i went for a honey bbq chicken strip sandwich and asked for it to be remade because it had no bbq.
this is what i got the second time.
the sandwich was falling apart before i could even get a bite.
they absolutely drenched it in bbq.
it’s just surprising for a company to play with a customers food like that and make a joke out of it, and decided to splatter bbq all over just because they couldn’t make it right the first time.i spoke to daniel the first time and alejandra the second.
not once did they apologize for the inconvenience or offer anything in return (i didn’t want a refund until the second time because i really wanted the food lol) and all alejandra said was “have a good night” after handing off my refund.
no acknowledgment to the sandwich i posted underneath or any consideration.
yall dont know how badly i was craving it 🥲 i love whataburger too

I visited this location in December 2022, and it was ok.
The food wasn’t made very well.
Thought I’d give them another chance so I visited them today 12/28/23 , this time I tried the app order, and ate in.
The app works great, but the food was very mediocre and not made correctly.
I ordered a burger, add cheese, minus mustard, add mayo, no pickles, no onions.
I got burger that was slightly warm, no tomatoes, no onions, with pickles and mayo.
Partially correct.
Then look at the burger, not much lettuce, and smashed.
It doesn’t make for a very tasty burger.
Then they forgot my drink, said they would look into it and never came back.
I’ve had good whataburger, I expect better of them.
I’ll try another location next time.
Hope they get their act together.

The wait is always long.
The wait would be worth it if the food were always fresh but it's not.
If Whataburger could take some tips from Burger Boy; they'd be on point! Burger Boy is always fresh and the wait isn't longer than 5 mins.
However; I wouldn't mind waiting longer if I had to just as long as my food is fresh and made appropriately.
Some of the employees are rude and uninviting.
Very bad for business which is why I stopped going as much.
I want to spend my hard earned money at a business where I am valued and appreciated.
Don't kiss my butt but respect me in a professional way because I show respect too no matter the position an individual possesses.
Thank you for your time.