Twisted Pies Pizzeria

It was my first time in this place and it was so nice on the inside.
The location seemed a little crowded but don't let that stop you from going in.
It was super clean in there and we got seated right away if you want to dine in.

Owner response

This saddens me to write this review about Twisted Pie.
We have been long time customers and USED to tell all our friends about this place.
After speaking with Matthew we will never be returning again.
Long story short we ordered a pizza thru DoorDash and the delivery driver must’ve dropped it or something because it was a mangled mess.
We complained to door dash about it and sent them a picture and they refunded us the whole amount.
I have met the owner on multiple occasions and he has been absolutely amazing.
He has excellent customer service and is a huge reason we are such big fans of his pizza.
I tried to call over last night to give them a heads up and let them know about what happened to the pizza and give them a heads up if door dash tries to screw the business over let me know I would be on their side and make sure door dash knew that this was the drivers fault and not any fault of Twisted Pie.
Well this is where the story gets crazy.
When I tried to call Matthew answered the phone hr then put me on hold but never hit the hold button so i waited 6 minutes on the phone listening to their conversation.
Finally after they had forgotten about me I tried to call back.
Same guy Matthew picks up the phone i said "did you forget about me Matthew?" he said word for word "meh, it happens." I cant lie I i was totally thrown off by his response especially because every other time we have been there the customer service was impeccable.
Although every time we've been there the owner himself has taken care of us.
Anyway I said "I need to speak with the owner, I have to tell him a story about this door dash order." He said "he will be here tomorrow after 10am" and rudely hung up the phone on me! So just 20 min ago I was sitting on my couch and i wasn't even gonna call back but I thought about it and I want to own a restaurant someday and felt that if this was my business I would hope my customers would tell me when something like this happened so I called back and guess who picked up the phone? Matthew again! So i simply told him the exact same statement from last night and once again asked yo speak with the owner.
He got mad and aggressive told me the owner was not in and said he can take a message.
I said “Are you serious?” He then once again rudely hung up the phone on me.
I was totally shocked and now it’s my mission to make sure that the owner knows what Matthew is doing to his business.
I called back one more time and said “I’m gonna drive down there and talk to the owner myself!” His response was “Pack a Lunch Buddy” and one more time hung up the phone on me.
That was about 20-30 minutes ago.
I was only trying to help a small business owner out and now unfortunately because of Matthew we will never be returning to Twisted Pie ever again….

New favorite pizza place! We tried the pizza muffins (loved them the most), supreme pizza and wings.
Everything was delicious and served at the perfect temperature so that’s a plus.
Service was great too, super friendly and attentive.
We will definetly be back!

Owner response