Jack in the Box

This location deserves ZERO stars.
The amount of attitude that was given tonight was disgusting.
Why do you work in customer service but yet have the nerve to be disrespectful.
And then when confronted about it you deny it, laugh and roll your eyes with your co workers.
The manager was no where to be found during the argument.
To corporate or anyone else in charge- you all need to roll your cameras back and watch the footage in the drive thru from 4/25/24 between 8:30- 8:45 pm and see what kind of unprofessional staff you have covering the drive thru.
Keep up the great work.
You lost a customer.
👎🏻

Owner response

This Jack In The Box is located in a area that sadly is unfortunately in a area inundated with homeless vagrants that typically hang out on the exterior of this restaurant and even use it as a temporary sleeping lodge.
If you can get past this unfortunate issue that has plagued this restaurant for quite some time, you will find yourself greeted by its employees with quick and friendly service.
The food is hot and made to satisfy your appetite morning, noon, or night.
The restaurant is open 24hrs a day and as Jack would have it, a variety of fast food cuisine created to be served anytime you want which is great for those who prefer to eat breakfast at night or anytime if the day they want.
For the cost, it is economical and a benefit to your wallet.
Thank you Jacks Team of employees at this location for your speed, as well as your customer service.

I just wanted to take a moment to recognize this staff that we’re working this morning/afternoon.
I had a large order as I have people staying at my house….
And, to be honest, I’m a little bit of an annoying orderer at drive-through anyway Because I’m super indecisive.
Working the drive-through was nothing but kind, professional, and just had a great energy surrounding him.
I had $60 worth of food so I of course had to pull up so they could help other… No, I feel like I have PTSD from the Jack-in-the-Box down the street asking me to pull up because I usually wait no less than 15 minutes then.
They even forgot about me once.
This Jack-in-the-Box had my order out promptly and the lady that brought it was just as kind as the man that took my order, to top it all off, my order was perfectly correct.
Thank you to the staff for their kindness and hospitality.
It didn’t go unnoticed 💙

Owner response