Tso Chinese Takeout & Delivery

I am not sure which location our delivery comes from so I will leave a review for both.
It was that bad the business deserves it. I have ordered from Tso’s I would say 25 times if not more it’s never great, but it’s somewhere between edible and okay.
It’s just very convenient with delivery that makes it worth it sometimes.
Unfortunately, not anymore. Whoever cooked the food today around this time should be fired 100%.
All four items were just awful, not even edible.
We got the world famous crab ragoons (world famous lol), tasted sour and microwaved, hope we don’t get sick.
Duck wings, about one bite of meat per wing and they are twice the size of average chicken wings, also seemed like the batter was boiled in water.
General tsos shrimp, I am 90% sure they did not even fry them after they were dipped in the batter, I am really not kidding it tasted like eating pancake batter.
Lastly, vegetable melody (just vegetables sautéed in sauce, $14 btw), how do you mess this up? Well, let me tell you, put 80% sauce and 20% vegetables and make it into the highest sodium stew/soup you will ever have in your life and don’t forget to overcook the vegetables. The food has gotten worse the more I have ordered it over the past year and a half, but as mentioned at the top it’s been edible.
We threw todays order away after we realized everything was bad.
I’m not sure if Ill risk blowing $65 on two take out meals ever again from Tso’s.
There are way too many options in Austin, 1618, 888, Tatsu-ya, etc.
etc.
etc. This was also not from the delivery so the cook can not blame it on that we had the food here in 30 minutes which is average.
So whoever cooked the food don’t use that excuse.
Delivery is always great. You can see the pictures attached, 9 small shrimp for $16 and some very gross looking sautéed vegetables

Owner response

It really pains me to leave this review but after multiple times of things going wrong I just felt compelled to warn people. I’ve ordered from here at least 20 times in the past year or so and the food has always been consistently good so I can’t knock that.
The only thing that changed is the crab rangoons used to be filled with a ton of crab and now it’s mostly cream cheese. My most recent order took 3.5 hours to get delivered and the most upsetting part is I had to reach out at 2.5 hours to get any kind of update or reason for the long delay.
They introduced a $5 delivery fee and I was like no problem worth it and they have always been awesome. However for your delivery time and quality to go down after significant price increases is a slap in the face.
How can you justify it when using 3rd party delivery, charging and still taking 2 hours beyond your estimate.
That isn’t all either the amount of times something is missing from the order and the attached order receipt it highlighted or crossed off has been 3 out of the last 5 orders.
Then proceed to call and get offered redelivery an hour later.
I can’t eat my meal without rice and an hour later the meal is ruined. I will never be using the delivery option again.
The food is still good enough to pick up but my advice is to rethink your delivery services either by notifying customers, hiring more cooks to expedite orders or giving accurate estimates.

Owner response

I just ordered food for delivery and it came in a timely manner was a really friendly and courteous delivery driver and this food is so delicious.
My favorite is the sesame balls.
I’ve never had them before and these are out of this world.
But everything is completely delicious and I would order from them again anytime