Freebirds World Burrito

Cool place.
Use to be great ..
now they suck.
This is my MONSTER bowl.
I haven't touched it yet and can see the bottom of the bowl.
They skimp on everything now!!!! I used to love this place and now it's rare that I ever go.
Come on man, load us up on rice and beans at least!!!!! They're cheap!!! This bowl cost me almost 18$

Owner response

I placed an online pickup order for a bowl and a quesadilla.
When I arrived back home, I noticed my quesadilla did not have any cheese in it whatsoever..
same with my bowl and was missing the Guac that I paid almost $3 extra for.
I’m a die hard Freebirds fan but this was an extremely disappointing experience and won’t be back anytime soon.

Owner response

Great food, but parking mishap and unhelpful corporate response cost us $100. My wife and I are huge fans of Freebirds, and we regularly visit for their delicious burritos.
My personal favorite is the monster burrito with chicken and cauliflower rice, which sets them apart from competitors like Chipotle. However, our recent experience at the South Congress location was ruined by a frustrating parking situation and an unhelpful corporate response.
After enjoying a great meal, we took a short walk down the street for ice cream (my wife being 8 months pregnant explains both cravings!).
Upon returning, we found a boot on our car and a $100 ticket, leaving us quite confused.
Frustratingly, there was no signage near our parking spot explaining that leaving the premises was so strictly forbidden.
While the Freebirds manager was kind and pointed out a sign (albeit one not visible from where we parked), the general manager, Tony, couldn't solve the issue, or really help in any way. Our complaint to the corporate email, unfortunately, resulted in a generic email defending the property owner and essentially blaming us, the customer.
This felt particularly disheartening considering Freebirds' stated value of "INTEGRITY - always doing the right thing!", which didn't seem to be upheld in this scenario. Despite the parking hassle and corporate disappointment, we still love the food and have visited other locations since.
However, if you go to this South Congress location, be extra cautious about poorly signed parking regulations with draconian enforcement, lest your burrito to cost an extra $100.

Owner response