Tropical Smoothie Cafe

One of a few places with an acai bowl in the area and actually a pretty decent one.
They also have a variety of smoothies and other healthier options for breakfast, lunch or dinner.
Service was fast and courteous.
Small but neat and clean area.

I always get a Smoked Grilled Cheese, which is the best grilled cheese I've ever had, and the Sunset Sunset Smoothie! Edit: I now how to give this place 2 stars because they no longer make and sell my the Smoked Grilled.
Cheese.

Today I visited this location in McKinney on University Dr.
I frequent this location very often because my daughter Loves Tropical Smoothie and the location is convenient for us.
I have never experienced what I experienced at this location today.
The atmosphere and the energy was very different.
I was approached at the counter by the “Owner”, I asked if there were any cafe specials for the smoothies like during football season.
The guy looked at me like I had said something foreign, as if there aren’t things that are ALWAYS advertised in the app.
I then repeated the question stating that during football season they were advertising 90 cent smoothies with the purchase of a food item.
He looked at me with the most disgusting look and said “No, not at “MY” (he made sure he placed emphasis on “my”) cafe.
We don’t do that”.
I was so caught off guard by his response that I was completely speechless.
It’s not always what you say but, HOW YOU SAY things.
His disposition was so rude and unprofessional.
I looked him directly in his eyes and told him that I was not going to order anything and left “HIS” cafe.
His energy let me know that my business was not wanted and I took it elsewhere.
Directly across the walkway to Panera Bread where the service was much better.
This was such a huge disappointment because now I have to explain to my daughter why we won’t be patronizing this business in the future.

Owner response