Tropical Smoothie Cafe

Name: Tropical Smoothie Cafe
Address: 4515 Haygood Rd, Virginia Beach, Virginia, 23455, US
Telephone: (757) 460-7878
Price range: $
Rating: 3.60

Restaurant, Breakfast restaurant, Cafe, Fast food restaurant, Health food restaurant, Juice shop, Sandwich shop

Location: 4515 Haygood Rd, Virginia Beach, VA 23455, United States
Located in: Haygood Shopping Center
Phone: (757) 460-7878
Price: $

Opening hours

Sunday: 10 am-8 pm
Monday: 7 am-9 pm
Tuesday: 7 am-9 pm
Wednesday: 7 am-9 pm
Thursday: 7 am-9 pm
Friday: 7 am-9 pm
Saturday: 8 am-9 pm

Drive through

Sunday: 9 am-8:30 pm
Monday: 8:30 am-8:30 pm
Tuesday: 8:30 am-8:30 pm
Wednesday: 8:30 am-8:30 pm
Thursday: 8:30 am-8:30 pm
Friday: 8:30 am-8:30 pm
Saturday: 8:30 am-8:30 pm

Delivery

Sunday: 10 am-7:45 pm
Monday: 7 am-8:45 pm
Tuesday: 7 am-8:45 pm
Wednesday: 7 am-8:45 pm
Thursday: 7 am-8:45 pm
Friday: 7 am-8:45 pm
Saturday: 8 am-8:45 pm

Takeout

Sunday: 10 am-8 pm
Monday: 7 am-9 pm
Tuesday: 7 am-9 pm
Wednesday: 7 am-9 pm
Thursday: 7 am-9 pm
Friday: 7 am-9 pm
Saturday: 8 am-9 pm

Food & drink

Vibe

Juice

By owner

Street View

Menus and Prices

Add Your Review

Reviews

Enjoyed a nice but very expensive meal at Tropical Smoothie.
1 Chicken Pesto flatbread, 1 Thai Chicken wrap and 1 Blimey Limey smoothie came to $29, ouch.
The food was good and the smoothie was so nice and tart.
I always make sure to not get any added sugar to my smoothies because they are sweet enough with the fruit.
We went in right before the lunch rush at 12:05 and a nice clean restaurant that was empty.

I placed a mobile order for the Baja chicken and mistakenly forgot to sub chipotle instead of the tomato salsa as the salsa is too spicy.
Called three times before someone answered the phone and was told that since the sandwich had been made, they cannot remake it.
When I arrived at the cafe, I explained the issue and was told again that the sandwich could not be remade.
As I cannot enjoy this spicy sandwich, I asked for a refund and was told that they cannot process a refund since the order was placed on the mobile app.
What kind of nonsense is this? I called their customer service line and am being refunded through them.
I also left a review for this location with them advising that this is a pretty ridiculous situation.
Agent who answered the phone stated that it’s the manager’s discretion to remake it or not.
So they are penalizing me for making a mistake? I will definitely not be revisiting this location again and will continue to spread the word on other platforms.

Owner response

Jessica, we are very sorry to hear you had a bad experience with us; we are committed to providing the highest quality food and great customer service to all of our guests, and when we don't it is disappointing.
Please provide us with more details at www.tropicalsmoothiecafe.com/contact/ in order for us to get better and to make this right for you.

Just went into the store tried to use my birthday reward, the scanner wasn't registering the code.
The employees lacked any kind of problem solving skills.
Just kept telling me my total was what it was.
Then the employee says it's my fault because I ordered a "retired smoothie" (meanwhile it's listed in the app and on the board) and that's why it wouldn't work.
No where on the birthday reward does it say it can't be a retired smoothie.
The employees were not even trying to help solve the problem that was clearly on TS's side of things.
Very disappointed.

Owner response

Nicole.
we hate that we let you down so please let us know how we can get better so your next experience exceeds your expectations.
Please help us make this right, by going to www.tropicalsmoothiecafe.com/contact/ and telling us more about your experience.

Reservations