Toppers Pizza

I was craving toppers pizza and stix and I was so disappointed when I saw the quality of food delivered to me.
It's a shame because normally the food at this location isn't bad, but this is a hot mess.
Food aside, my customer service experience has always been good and the delivery drivers are always very polite.
If I ever decide to order from this location again, it would be because of the customer service I have experienced.

I remember when toppers pizza first came out on Washington avenue.
We got so much pizza that year and years to come we could never get sick of it, the toppers stix we're a favorite of ours. And when a north side location opened up I was very pleased and frequented it quite often for some time.
A few sub par experiences in the past 2 years has lead me to shy away, untill last night, a choice a deeply regret. Last night I ordered a tall boy sausage mushroom pizza, taco stix, and some garlic Parm wings.
Everything was hot and fresh, seemingly appeasing to my hungry tummy...
Lol, oh boy was I wrong.
$36 in food and around a $6 tip I don't regret the tip, but I do regret the purchase.
Let me start by saying that this review is by no means a reflection on the staff who work there.
The girl who delivered my pizza was very friendly and personable, and so has been the staff anytime in the past.
It's not their fault that toppers pizza has such shitty food quality. As I was saying the food looked delicious, the pizza looked hot and fresh, the wings were smothered in sauce just the way I like em, and the taco stix we're well crafted and symmetrical, a work of art.
As I started to eat my food boy was I disappointed.
The pizza tbh was the only slightly "enjoyable" part of my meal.
There was no sauce on the crust though and only on top of the toppings, a little strange but it was laid out in a nice swirl pattern and was quite presentable.
Not sure if this is how the tall boys come, since this is the first time I ever ordered one, or if this was a late night, long day mistake by a human being who realized he forgot to put the sauce on.
Both are forgiveable, wether it be my ignorance or their mistake. As I dove into my taco stix first my taste buds were bamboozled with so much tastelessness I thought I have COVID-19.
After 3 stixx the only ounce of flavor I got out of them was a wince of jalapeno.
Very disappointed I went for my wings to my disappointment the sauce was overly salty The wings were mushy and gelatinous, the sauce was plastic and just gross if it wasn't for the salty taste I might if thought I had COVID for real that is how tasteless the taco stixx were. Lastly I went for my pizza, surly the pizza can't be that bad.
Oh boy was I wrong the only noticeable flavour on the pizza was the mushrooms, not even the sausage to my surprise....
It tasted like cardboard, air, and just plain shitty.
I chocked down about 3 stixx, 3 pizza, and 3 bites of chicken in all, a small modest meal for a hungry man like me.
All in all I am very disappointed I'm my meal and will never be back.
As stated earlier I've had a few sub par experiences in the past two years but nothing to this extent.
I honestly feel as if I deserve a full refund for my food.
Not my tip though.
And not once in my entire life have I ever not happily ate something and paid even if it was sub par.
This food was below sub par, this food wasn't even food grade in my opinion, it was the worst takeout experience or dining experience I ever had in my 30 years. It's not the staffs fault that toppers is providing sub par, non edible food ingredients, toppers is a far way away from where it used to be.

Owner response

Driver short changed me but the General Manager is looking into it.