Coffee shop, Bakery, Breakfast restaurant, Cafe, Donut shop, Fast food restaurant
Food & drink
Vibe
By owner
Street View
Menu 1
Menu 2
I faithfully order iced coffee every week on my 2 office days in Springfield. I went through the drive thru on Main St.As my other regular location was closed due to construction and placed my order. When I got to the window to pay I asked if I could add another large coffee. The cashier was very rude to me and stated that I could not add anything onto my order because they had a line. There was 2 people behind me so it wasn't that long of a line. I also only ordered another coffee, not food that would've taken longer to prepare. She literally made me go back through the drive thru to order my 2nd coffee that would've taken her maybe 30 seconds to add to my first order. I was completely shocked that I was treated this way. Especially since I am such a loyal customer. I will never visit this location again because of how I was treated. They should have some sort of consequence for the poor customer service. PATHETIC!!
Owner response
Hi, Your review is very concerning to us.We would appreciate it if you would contact our Guest Care team by filling out the form at https://www.timhortons.ca/contact-us.Warm regards, Tim Hortons Guest Care
I go to several locations in ohio as well as other states.This location has rude employees.They sometimes mess my simple order up.This morning ordered thru door dash at 5:10.2 dash drivers later and it's 6:20 and finally received it
Owner response
Hi Lori, Your review is very concerning to us.We would appreciate it if you would contact our Guest Care team at https://www.timhortons.ca/contact-us.Warm regards, Tim Hortons Guest Care
Seriously worse than gas station food.Ordered double stacked breakfast sandwich and a hash brown.Waited a little longer to go in because they had a line (15 minutes).No one had made my order,so I waited another 5 minutes for that.The double stacked sandwich had no bacon on it ($5 sandwich) the egg and the sausage were burnt to a crisp and the sausage patty was paper thin. Don’t normally leave bad reviews but this is the third time in a row I tried to give ol Timmy H another chance and got burnt.Deleted the app, won’t be going back.
Fast food restaurant
717 N Limestone St, Springfield, OH 45503, United States