The Pizza Joint

Name: The Pizza Joint
Address: 7000 Westwind Dr Suite D, El Paso, Texas, 79912, US
Telephone: (915) 307-7599
Price range: $
Rating: 4.10

Pizza restaurant

Location: 7000 Westwind Dr Suite D, El Paso, TX 79912, United States
Phone: (915) 307-7599
Price: $

Opening hours

Sunday: 12-9 pm
Monday: 11 am-9 pm
Tuesday: 11 am-9 pm
Wednesday: 11 am-9 pm
Thursday: 11 am-9 pm
Friday: 11 am-9 pm
Saturday: 11 am-9 pm

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Reviews

I put in an online order an hour before I was supposed to pick it up.
I ordered two 20-inch pizzas, pepperoni, and pepperoni/bacon/sausage.
I got my order confirmation for my pick up.
When I arrived at my confirmed pick-up time, there was only one person inside waiting for food.
There was one employee prepping crusts, and another was putting boxes together.
I was greeted and asked what I wanted to order.
I gave my name, and he returned and told me it would be 25 minutes.
I was not happy because I had just picked up wings to have with the pizza.
I waited for 20 minutes.
I picked up my pizza and got home in 10 minutes.
We opened the boxes and seemed like it had been sitting a while.
Several people eating the food said the food was not hot like it just came out of the oven.
It was almost $60 for two pizzas, but I feel that it was nowhere near the quality for the price.
There are better options available for a better price I would drive further to enjoy.

Owner response

Hi, Charles.
First off let me apologize for the negative experience.
We pride ourselves on quality of product and service.
I'd love to know more about the situation so, I can speak to the team about it and get everyone on the same page.
If you could send an email with the date, time and location to generalmanagertpj@gmail.com that would help me ensure this doesn't happen again!

I’m not sure what happened to pizza joint, it used to be such a good quality pizza.
I ordered margharita and pepperoni and by the time we drove home (5min away) the box (and my pants!) were all soaked with grease! Pretty disgusting and disappointing, especially for the price $45 for bunch of grease.
Not going back here for sure :( Update: we’ve got refund for this pizza.
But..
I still wouldn’t recommend back there.
Road runner is way better!

Owner response

Barbara, we are so sorry about your Margherita Pizza.
For this pizza we use a roasted garlic oil, and it makes the pizza somewhat greasy.
But - from the picture you shared of your pizza today, it is definitely way more than it should be.
I’m sorry you had a bad experience and it even got on your clothes.
Please allow us an opportunity to fix this experience for you.
Tomorrow I will process a refund for your 16" Margherita, I have the information I need to do so.
Thank you for your feedback and hope to make it up to you at some point.

Whenever you find yourself on the west side.
It's a must to stop by and enjoy a quick bite to eat at the old "Pizza Joint" .
Whether you like wings or pizza they have a great selection of both.
My personal favorite are the "Pete's Gold" wings they are so delicious.
With some craft beer to wash it all down really makes the day so much better.
Support local businesses and enjoy.

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