American restaurant, Meal delivery, Takeout restaurant
Food & drink
Vibe
By owner
Street View
Menu 1
This location cannot cook steak right if the job depended on it.We always order medium steak and get well done and Joselyn tried to blame me for the time I took to pick it up saying that’s why it dried out.No ma’am it wasn’t cooked correctly to begin with!! And she was so rude.I had to drive all the way back there from my house to get a refund.I will not visit this location ever again.Never had this problem at Jeff and Whitesburg locations.
Owner response
We apologize for the unsatisfactory experience.We value your feedback and will address the issue with our team to ensure better service in the future.Please consider giving us another chance to meet your expectations.Please give us a call at 256-880-7723, thank you for your time.
My food was burnt.I had med.temp steak tips which were well past done.My boyfriend ordered two cheeseburgers and they were also burnt… 4 weeks later after they replied back saying call to get meal replacement I’ve called four time left voicemail for Kerry and she hasn’t attempted to reach out just sad….
Owner response
We apologize for the overcooked food you experienced.We take quality seriously and will address this issue with our cook staff to ensure it doesn't happen again.We would like to offer you a complimentary meal to make up for this oversight.Please contact us at 256-880-7723.
It is great going during lunch. And now that there is online ordering makes it 100x better. Its easier when getting orders. Food is always great.
Owner response
Thank you for your kind words and positive feedback! We're thrilled to hear that you enjoy our food and that the online ordering system has enhanced your experience.We look forward to serving you again soon!
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