Hamburger restaurant
Food & drink
Burger
French fries
By owner
Street View
Menu 1
This place is located INSIDE "Local Kitchens" It was clean, fast, and seating inside and 3 tablets to order.The mac and cheese is good but need some salt and more flavor....but love the creativity and the combination of mac and cheese in a sammy! Fries were a bit oily but that's everywhere and I liked the ranch.Overall the food was good for munchies.They should add more fun drinks to menu.
Owner response
Thanks for stopping by and checking us out, Uma.Sorry that the mac n cheese was not as flavorful as it could have been and that the fries were on the oily side.We appreciate your candid review, your feedback will help us improve! While this was your experience, I'm glad you were still able to enjoy your visit with us.We'll be sure to consider adding more drinks to the menu!
Update: the company sent and replied to a feedback survey after our purchase.They immediately refunded the cost of the fries without us asking!! Tremendous customer service.We will def.give them a second chance!!!!!! First time here, ordered take out.The Burger was good, however, the fries were nearly all under cooked.Pathetic to be honest.Not sure who they had working the fryer, but it was bad.Had to re cook in the oven.Not sure I will be back.Having good fries with your burger is a must for my family.
Owner response
Hi Collin, we appreciate you taking the time to leave us a review even though your experience wasn't great.We're SO sorry that your Fries were undercooked and you weren't able to enjoy them with your Burgers! This is certainly NOT up to our usual standard of quality and will be addressed with the kitchen team so we can figure out where we went wrong.In the meantime, we're glad we were able to make this right with you by refunding the cost of those Fries.We do hope you and your family will give us the chance to serve you again in the future!
Ordered delivery: tomato soup & melty mac.Tomato soup was quite decent.Melty Mac should be banned from the menu or renamed to Mac & Milk.Drenched and wet milk all over macaroni with a pinch of cheese? No thanks! But that’s what Melty Mac is today.I didn’t order cereal, please don’t shame yourselves with this horrendous menu item.
Owner response
Hi AY, we appreciate you taking the time to leave us a review even though your experience wasn't great.We're SO sorry that your Melty Mac was very milky and only contained a small amount of cheese! This is not at all up to our usual standard of quality and it will be reviewed with our Roseville team so we can figure out where we went wrong.In the meantime, please feel free to reach out to us at guest@localkitchens.com.We'd love to learn more about your order details so we can make this right with you.Hope to hear from you soon! Warm regards, Kellie 🌸 Guest Experience Team Local Kitchens
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