The Factory Restaurant

I ordered the crab cake meal and I must say, they were better than the crab cakes I've ordered in Maryland.
They were filled with lump crab meat and barely any filler.
Delicious.
My friend got Red wine braised short rib and also was impressed.
Our server Matt was phenomenal.
He explained the menu, was friendly and just great service all the way around.
The restaurant is located inside the Sheraton Hotel in Station Square and was classy, clean, and inviting.
I'll definitely return!

Since it was our first time visiting Pittsburgh, my husband and I decided to celebrate my birthday with a view of the city at the Factory Restaurant.
Sadly, my meal was underwhelming and quite disappointing to say the least.
I looked on the restaurant’s dinner menu on their website beforehand and decided to get the “Jumbo Lump Crab Cake For The Table.” It states $23, but if you’d like to add a crab cake, it’s an additional $10, which I was fine with given the good reviews posted.
When we were seated, we noticed a price discrepancy for the crab cake.
One menu, stated what I read on their website and the other menu said $32, but without the verbiage about adding the crab cake for $10.
I asked the waiter which was correct for the crab cakes and he stated the menu with the $32 price.
He said the restaurant recently changed the verbiage because it wasn't making money with how it was written on the website and in the first menu so they changed it to just say $32 instead for the crab cakes.
Since I was planning to get 2 crab cakes anyway, I didn't have any issues with the $32 price tag.
When the crab cakes arrived it was just 1 crab cake and extremely small! It was about 2 inches in circumference and could be eaten in one bite and the french fries were also surprisingly soggy.
To list this under "For the Table" and to use the words "Jumbo" is laughable.
I shared my disappointment with the waiter and he agreed that he should have specified that the $32 was for just 1 crab cake. Our waiter spoke with the manager about my dissatisfaction and told us that the manager would not do anything to make the situation amicable.
I was in shock that the manager didn't even come to speak to us knowing our disappointment or just to stop by himself as what most managers would do.
Shame on the manager.
His response just tells me they don't care about their guests.
I guess our expectations were unrealistic for the manager to at least honor the $23 price for 1 crab cake that is still listed as such on some of their physical menus AND on their website (even now as of 5/9/2024) as "$23, but if you’d like to add a crab cake, it’s an additional $10" particularly since the waiter didn't properly communicate when I asked initially, but that would have been the right thing to do in my opinion.
Even our waiter was surprised by the managers inactions. I expected more from a place with such a reputation, but sadly, it fell short of expectations.
$32 for 1 bite size crab cake and soggy fries is completely absurd.
I guess our expectations of the manager to remedy this situation appropriately was too high, as zero effort or care was given.

Beautiful atmosphere, right by the water, The menu has a solid diversification of options.
The green goddess Salad was the best thing yet! Don't miss the breakfast service; it's well worth your time. Fruit puree soda concoction that Patrick turned us all onto with was refreshing and a delicious treat! He does a fantastic job taking care of all the customers and giving great service. The aesthetic of the interior will have you wanting to come back again and again.
5/5!