Taco Bell

In the past 6 months this has become one of the best Taco Bells I have ever been to.
It has been so great that I have bought gift cards from this location to give to others just to try and support this location more.
The cooks especially have been killing it and I hope the efforts of employees at this location have not gone unnoticed.

Worst food ever. Firstly food is over cooked or prepared long back. Missed the custom add (onions) Chalupa breads were very bad, tastes like bad oil smells chemical, its rock hard too.
Worst Chicken portion barely got a piece. Very Bad Temperature maintained on food.
Never returning to taco bell anymore.
King of worst food.

Yesterday I spent an hour trying to get my food.
I used the app and ordered food.
I stopped at the store before that to kill some time.
Was about 10 minutes.
I went to the parking lot to finish waiting.
Which lasted about 15 minutes until the app told me it was ready.
I waited in the drive-thru for about 5 more minutes.
However, I get to the window.
Food was still not done.
This is about when the hour I waited, started.
That's when I count it at least.
I receive a bag, and in the excitement to finally get food.
My partner and I left and didn't check.
We lives withing a few minutes of there.
We check and it's the wrong food.
Went back and told them.
That took all of maybe 10 minutes.
I was able to speak to the person at the window.
Who was very kind and helpful.
In fact, there was only ome person who made it all much worse.
For myself, the staff, and other customers.
The manager who then proceeds to just yell and try to figure things out about why the wrong order went out.
Stopping a lot to yell about the issue and tell her how she is wrong.
The rest of the time.
Was spent waiting and watching.
The plethora of people who waited.
Talking to others who had complaints.
One guy said he was already waiting 20 minutes for 3 tacos.
Many other people as well.
I saw one lady leaving.
She had been waiting for some time as well.
When she asked about her food and why other people got theirs first.
When they ordered later.
She was then yelled at by the manager that she was wrong and needed to wait.
Made up some stuff about the system bumping her order then changed it and said it was deleted.
She just left angry.
Manager was helping with orders some, but not with people.
Just yelling how everyone needs to just wait however long it took.
The frustration of being short staffed was being taken out on customers.
During all of that, someone who does food delivery, mentioned how the exact same thing happens every single time he goes there.
I finally asked how long mine was going to be.
As I too saw people coming and going.
Apparently, management didn't think mine was priority.
Was told to put it on hold and wait until they were out of the weeds.
Luckily, the woman at the window was kind enough to make it be sooner.
I do not fault the rest of the staff.
I saw them busting their butts.
She was doing more complaining and yelling, than helping.
This was a much better location some time ago.
I have had not so good experiences 2 more times before that.
Shame on me for giving it one more chance there.
Come to think of it.
Last time I had an issue.
The same manager, yelled at us, about an app order.
Claiming we went there too quickly and needed to wait and the order had not come in.
Once shown on the app that it was shown as ready.
Then it suddenly was remembered.
It was that it went out to someone.
If I was not as calm of a person as I am.
I would berate if I were the type.
I prefer to use wit and sarcasm.
Rather than yelling like a toothless heathen.