Taco Bell

Overall they get a 5 but serious issues about getting your order correct.
I had ordered in the app only to get home and find out my order was not prepared how I had it.
Service was great though.
Atmosphere i can't really say because I went through the drive thru.
They were moving fairly quickly though

I have tried to give this Taco several chances but every time I come they mess up on something.
I order a quesadilla light jalapeño sauce well done through the drive thru.
Recieved my order then pulled into the parking lot.
The quesadilla was soaked in jalapeño sauce which made it very soggy so I went back through the drive thru to ask for a refund.
The guy at the window told me to pull in the front he would bring my refund to me which was crazy.
I pulled to the front and wait just for them to bring me another quesadilla that was still made wrong.
I ended up leaving at this point bc the line was long and I had to go get my son.
If someone request a refund please give them a refund.
It’s very shady to do business like that.
Seem like a lot of kids working at this store and don’t know what they are doing.

I have always gone to this particular Taco Bell ever since it opened and I've never had a problem up until yesterday.
I live on the Eastern Shore of VA so I don't have the privilege of eating at Taco Bell often.
I just happened to have a doctors appointment yesterday (02/05/2024) in VA Beach so my children and I went to the Taco Bell at 4597 Virginia Beach Blvd.
I went through the drive through and ordered 16 items (4 meals for 4 people.) After pulling up to the window I even asked the sweet cashier to double check the Fiesta potatoes that we ordered.
I ordered 2 with no sour cream and 1 with sour cream.
She proceeded to read it back and said yes that is what I have.
After receiving my meal I went to the parking lot to check on the order before leaving.
Come to find out I received 2 Fiesta potatoes with sour cream and 0 with none.
I decided to walk in and let the cashier know the order was incorrect.
She apologized and told me to keep the 2 with sour cream and she would have them make the 2 Fiesta potatoes without sour cream I originally ordered.
Then the manager decided to step in and tell the cashier that she needed to throw away the extra Fiesta potato with sour cream.
I asked since there was an inconvenience of me having to walk inside if I could just have it instead of wasting the food.
She then told me no and had the cashier take the Fiesta potato with sour cream and throw it away right in front of my face.
The amount of disrespect I was shown was uncalled for.
First I was told to keep the extra Fiesta potato and then the manager argued back and forth with me after telling her my food was going to get cold while having to wait for them to remake more Fiesta potatoes.
She said no it's not and I told her yes it is and she just walked away and disappeared after she had the cashier throw the food away right while I was standing there.
Honestly I could care a less about the Fiesta potato it was the mere fact I was told to keep it and then the manager just snatched it away from me and had it thrown away right in front of me.
All that was, was pride.
That was not a manager doing her job.
She made me feel like I was wrong and she was right.
When they were the ones to get my order wrong in the first place.
Also it's called a drive through for a reason, so the customer can order and not have to get out of their vehicle.
If anything the cashier should be the manager because she handled it the correct way.
Whoever the manager was on duty yesterday should definitely take notes on how the cashier handled it because all that manager did was have a power trip and made me never want to return to that Taco Bell again.
I couldn't even eat my food I was so upset.
So yes I was highly dissatisfied with my experience at this particular Taco Bell and I hope whoever the manager on duty is knows about it as well as corporate.