Taco Bell

Placed order online and tracked my order for 5 ta 10 minutes with no update only to walk over to the empty store and drive through and order wasn't even started.
Crew in the back joking around, employee eating outside food "Wendys* in the lobby and had to continue to wait another ~5 minutes for 6 burritos.
Poor customer service, poor impression, didn't make the order right, and staff need to be careful when speaking foreign languages.
Some people can understand them.

Could definitely be better.
Food itself was great.
No mistakes, good portions and it was hot.
Despite seeing at least 6 workers in what was a pretty deserted location, there were several pick up orders who had to yell out: Excuse me! In order to get anyone's attention.
If you are dining in, you probably won't have issues.
If you are picking up, the very relaxed and chill work atmosphere will probably necessitate you raising your voice to get anyone to see you.
Food is good, customer service could be far better. Dining area was mostly clean, initially sat at one table that had a fine brown dust on it and the seats which I assume must have been from a vacuum container spill.

Earlier around 9:20 my friend went to this location to get food, and she recieved most of her order but they missed an item.
We went back to the location around 10:20 to see if we could get their missing item and I wanted more food.
They told them that they couldn't pull up their receipt and because the receipt didn't send to her phone she was out of luck (they ordered by kiosk).
While they told them this information I finished up my order, recieved it and because they couldn't get a refund nor recieve the missing item, we left.
I got home and started eating my food and the meat was mixed up, I ordered a steak burrito and two Supreme tacos.
I didn't think much of it when I was eating my first taco but then I started eating my burrito and realized that the meat was mixed.
Now I wouldn't be to mad but I was hungry, and tasting a regular burrito when I wanted a steak burrito, just hurts my soul.
And realizing that my dorito locos taco was steak instead of regular supreme is enough to make a grown women cry, the taste texture was wierd and wasn't what I expected.
Ima still eat it Cause I'm hungry, but now I'm dissatisfied, disappointed and sad. Do better Taco Bell 🔔 😒