Starbucks

Love this location! It’s brand new (opened in April).
As a Vet, I appreciate their statement on the outside of the bldg and on the inside.
Definitely will be stopping by more often.

Owner response

I want this location to do good so bad but it seems like the weekends are the only time the line can move at a steady pace.
I have visited 3-4 times and wish to continue but the wait times are horrible and my last visit I literally ordered a venti iced coffee at 8:13 and didn’t get it till 8:30 making me 10 minutes late for work and I had to do the walk of shame and say this drink is why I am late.
I get the morning rush and I saw the line backed up when I came so I parked and went in thinking that would be quicker and it absolutely was not.
Beautiful store.
Friendly staff.
Great location.
But every weekday morning you have to risk being put off schedule.
A few adjustments and this place will do great.
Also I’m used to asking for a “stopper” but that and a sleeve is ridiculous.
You should naturally put the sleeve on a hot Starbucks drink without having to be asked.
(I actually was part of the first staff at UCO when the Starbucks opened there yearsssss ago so I can understand the hustle and bustle)

I came here and the order size was wrong when I went to pick it up at the window.
I said, “oh I ordered a venti.” (She was giving me a grande.) Very rudely, the woman snapped back with “we’re going to have to charge you for that.” I said, “that’s fine.” There was no I’m sorry about that, but we need to charge you for the venti.
She was just rude and the reason for return on receipt is “did not want.” In my opinion, it’s extremely rude to place all the blame on the customer.
The reason on the return receipt should also be “rung up improperly.” I have absolutely no issues paying extra for what I ordered, but the way she responded could have been better customer service.
This location just lost a loyal customer’s business.

Owner response