Fast food restaurant
Good lord, it’s faster to go out of your way to the other sonic than it is to order here bc you have to wait so long for food.I’m talking a 30 min wait for food today.& I can understand being understaffed but then my order was wrong and no apologies no niceties just attitude from the worker.After I patiently and politely waited 30 min for 2 sides and 2 drinks.Do better
Owner response
Sorry to hear we disappointed you, Alyssa! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report.We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
I ordered my food as normal.During the ordering process, the person taking my order asked if I wanted any sauces with my order.I said I would like some ranch.The ranch appeared on the screen with the rest of my order. The screen prompted me to pay, which I did.During the process, there was an option of leaving a tip.Before a request for a tip became the norm everywhere, I have always tipped at Sonic.Even when I was a teenager, which was many years ago.Therefore I left a tip. When I opened my bag at home, I realized there was no ranch.My question is...why did they ask me if I wanted any sauces, if they were not going to include it anyway? Also, why did they gladly accept the tip when they provided poor service? Lastly, why do these workers expect more money when they can't even get basic things correct.
Owner response
Sorry to hear we disappointed you, Jason! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report.We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
This location always has good service and will bring you any condiments if you need them.Teacher discounts are greatly appreciated.Will there ever be a Teacher Appreciation Day again? Just wondering...🤔
Owner response
Thank you so much for sharing!
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