Fast food restaurant
Yet another fast food restaurant that's anything but fast. And to make my 30 minute wait sadder I only ordered three items. Three chicken wraps. Speaking of are completely garbage. The Baja cheese had a sour weird taste. You get one piece of chicken for $2. Save money buy a bag of chicken strips from the store. And this location on Normandy needs to be reviewed. For the number of employees there nobody should be waiting that long. And hell yes I want a complete refund.Absolutely poor service.
Owner response
We're sorry to hear you had a negative experience with one of our locations.If you would like to escalate your feedback to the franchise owner, our team is happy to file a report.We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
Short staffed? Was told there will be a 5-10 minute hold.After 10 minutes I kept hearing other customers being told the same thing.I ringed the button again and I was told to wait 5-10 minutes again.Waited for a total of 20 minutes, other customers were getting verbally pissed off, yelling in their cars, and leaving.Someone was ready to fight.I was only there for the free solar eclipses glasses with that shake but I couldn’t even get my order in.
Owner response
Sorry to hear we disappointed you, Fernando! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report.We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
We stopped by here to grab some tater tots and mozzarella sticks.My daughter and I love that we are able to get fresh tater tots here.We both ordered a large.The mozzarella sticks were for my 5 years old grandson.Everything was cooked fresh.The ordering process was quick.We received our order quickly.The young lady that brought the order to the car and took our money was very polite and professional.She provided two marinara sauces for the mozzarella sticks. And asked if there was anything else that we needed before we left.Even with it being a busy night, we received great service! The only reason that I gave four stars instead of five is due to no drive thru at this location.We usually go through the drive thru instead of waiting at the spots where they bring the order to the car.It was a good experience.I will eat here again 😋
Owner response
Thanks for the feedback! Please feel free to send our team a note with any concerns at http://bit.ly/1EOeLMc
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