Fast food restaurant, Hamburger restaurant, Takeout restaurant
These were the worst Krystal burgers I've ever had my son said to me do I have to eat these they're disgusting (hard and cold) I told him No they are disgusting.I have been a fan of Krystals for decades but now the price is double and the food is worse than ever!
Owner response
Mike, this is not alright with us! We are so sorry your food was not up to our standards.We would greatly appreciate the chance to try and make this right.Please contact us at https://www.krystal.com/contact-us/.
Been awhile since I've been to krystal's, so I figured I'd try it out went to the one on Normandy in Jacksonville,FL.it was absolutely disgusting.I got a 12 sack.Over half of them were so saggy that they were not edible.The other half tasted like they had been sitting up there on the counter for the last 18 hours
Owner response
Charles, this is not alright with us! We are so sorry your food was not up to our standards.We would greatly appreciate the chance to try and make this right.Please contact us at https://www.krystal.com/contact-us/.
Ordered 24 Krystal with cheese,and party fry.Burgers were hard, no mustard,some with no pickles, cheese was so old it had changed colors.They charged me $48 .This is outrageous and now I understand why they are closing.They hire trash people who don't want to work.They want to hang out in the lobby and act as if you are bothering them. *Update* I reached out as they requested , that was August 9th, no shock that there has been no response.
Owner response
Hi Jennifer, thank you for letting us know about your experience.We want to make sure we are providing excellent service and delicious, fresh food to satisfy your cravings.If you like to share more of your experience with us, please do so at krystal.com/contact-us/. We're always improving and hope you visit us again for a better experience.
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