Fast food restaurant
Food & drink
Comfort food
Cheeseburger
Burger
By owner
Street View
Menu 1
Menu 2
Menu 3
Menu 4
Menu 5
Made a online order. Got there 10 min later and signed in to stall 2.10 min later still no food.Thay said they were working on it.After 30 min I asked to get my money back but was told to contact the app( but we all now that the chance of getting money back is slim to none).Manager said she was going to make food personally and 8 min later gave me wrong food.(Didn't know till I got home) went back and she remade food but was wrong again.Now it was 1hour 10 min.Contacted corporate and they said sorry and was going to give me a free drink if I was willing to buy something else.Told them that was an insult and to keep it.All I wanted was my money back.You don't offer someone a free drink only if they buy from you again.
Owner response
Thank you for messaging us.We agree, that is unacceptable and we apologize.There are specific details we need in order to ensure that this issue gets to our customer service department and the drive-ins are held accountable.Please call us at 1-888-257-8100 or visit http://bit.ly/1EOeLMc so we can notify the local franchise owner and make this right.
Waiters were friendly food came out hot and packaged well.Just sometimes they block the parking slots and force customers to use drive through.They put chairs in-front of the parking slot. And also are often understaffed.
Owner response
We appreciate your feedback.If you have any concerns, please call us at 1-888-257-8100 or visit http://bit.ly/1EOeLMc
I ordered 1 reg shake.They served 5 drive thru and a car that waited maybe 5 min.I was at 12min.waiting! I told them I only ordered 1 shake.7min.I left. Go thru the drive thru if you want faster service.
Owner response
Sorry to hear we disappointed you, Karen! If you would like to escalate your feedback to the franchise owner, our team is happy to file a report.We encourage you to give us a call at 1-888-257-8100 or visit http://bit.ly/1EOeLMc whenever you have time.
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