Restaurant, Chicken restaurant, Fast food restaurant, Fish restaurant, Seafood restaurant
The catfish nuggets were hard, old and not good.It was a waste of money.The food caused my head to hurt.It was extremely nasty and salty.I deserved a refund.I am not sure who is cooking the food but it is disgusting.Unacceptable.I am still hungry and not satisfied because I was unable to eat the food.
My family loves chicken.My daughter is a chicken hawk and this is one of the best places to go to get her favorite chicken Wings.It’s very tasty very delicious and very friendly place to go.
Updated response to the owners reply: I have read your similar responses on other 1 star complaints/reviews that actually quantifies my initial review that the food was bad that was sold to me, and your only response was to deny that it was your location, or to quip that "you may have dropped the ball", without any offer of restitution. I have my reciept that shows otherwise as to who sold me that non-edible fish .I absolutely referenced the correct location, yours. While I understand that your negative response is typical, please be advised, I was definitely more disappointed with the bad food that you sold me! ZERO STARS.... THE CATFISH AT THIS PLACE IS DISGUSTING! IT IS OLD, AND DRIED OUT!!!!! WAS NOT EDIBLE AT ALL.AFTER BITING INTO A PIECE, I COULD TELL THE FISH HAD NOT BEEN CLEANED NOR WASHED OFF PROPERLY, AS THERE WAS COOKED BLOOD STILL IN THE MIDDLE OF ALL BUT 1 PIECE THEY SOLD ME (3)!! THE PIECE I TRIED TO EAT BEFORE NOTICING WHAT I HAD JUST BOUGHT, MADE MY STOMACH HURT, AND I HAD ONLY EATEN A PIECE OF THAT PIECE, NOT TO MENTION THEY ARE OVERCHARGING FOR THIS GARBAGE.THE JALEPENO PEPPERS WERE MUSHY AND RANK.THIS PLACE NEEDS TO BE REASSESSED BY THE HEALTH DEPARTMENT FOR THE FOOD THEY ARE SELLING.THAT WAS THE HARDEST $14.00 I HAVE EVER SPENT! THIS WAS A REALLY BAD EXPERIENCE!!!! PLEASE BEWARE OF THEIR FOOD.
Owner response
Hi, you must have the wrong location, but if you don’t somehow , I’m sorry to read you had an unpleasant experience , our location sells more catfish then 99% of restaurants in Chicago so we go through quite a bit weekly.Our catfish is always fresh and our cooks usually do a great job making it since it’s a top selling item, we must have just dropped the ball on your order, mistakes do happen, which is unfortunate, and we do apologize for that.Also, the peppers we sell are the same peppers we been using for the last 5 years and we go through a gallon jar daily and we never had an issue, thank you. Maybe if you called the location and asked to speak to the owner or manager we would have offered a resolution, coming and blasting a business for an issue with the food isn’t the actions of someone who is willing to accept a resolution.We would have and still are more than happy to make it right… just very untypical for someone to write a review like you did and still be willing to have “things made right”.If you are still willing to have the order remade and have things made right with you, send me an email at kingtoumah@yahoo.com.Thank you 🙏
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