Shan Restaurant

Rarely do I give poor reviews. But I am really upset by this branch of Shan Restaurant.
The branch at El Camino is way better than this.
We had dinner yesterday so we came to this Shan branch, since it was closer to our location. But the manager (a Punjab guy) at the counter was least interested in the business.
He was always on his phone and he couldn't listen to us as we were calling him.
He had his earphone buds in his ears!! The meat was very tough and raw.
My friend couldn't chew and he threw out.
Also the chicken leg tandoori was dry, the chicken sheekh and mutton sheekh was not up to the mark.
We were totally unhappy, since a day before we had amazing dinner at the El Camino branch. When we called the manager and informed him about this issue, we were very polite and were not expecting any refund or replacement his response was "Neither do I handle the kitchen, nor did I apply the masala on the meat, so how can I answer regarding your complaint" I said but I did the transaction with you, I gave the order and paid you.
He said yeah, I will inform the owner I am just a manager.
His whole attitude was too bad and careless.
He was least bothered about what we were trying to tell.
He just walked away. There onions were not kept as they are usually kept.
The kitchen guy who used the toilet ahead of me had no courtesy to flush or keep the toilet clean for the next person.
So imagine how well they may be maintaining the kitchen hygiene. Very poor handling of customers. Very disappointed AVOID THIS BRANCH!!!! 11 Sep 2023 10:00 PM

Used to love the haleem and karahi from this restaurant but has degraded significantly in quality off late.
I got haleem take out before closing time and got almost rotten food I believe.
Tasted very weird and paid 17$ for a dish that could make me sick.
Only writing a negative review because of the appalling drop in quality to the point where the food feels spoiled.
Even the karahi chicken used to be great but the last couple of times I got it the chicken seemed old and very oily, going in the direction of the other branches on el Camino and such which don’t serve healthy food by any means.

Ordered from this restaurant quite a few times.
Their gravies are great.
Chicken tikka & butter chicken.
The Panner Makhani - vegetarian option was also up to the mark.
Very fast service.
Food has been served hot.
I also did a party order for Sheekh Kebabs.
No complaints.
on time delivery.
Staff are friendly and nice.
Feels like value for money.