Hamburger restaurant, American restaurant, Fast food restaurant
The burger was incorrect and missing ingredients we ordered and it was colder than the milkshake that accompanied it.Even after reaching out to the store there has been no contact from them. Really poor service and food quality
Owner response
Hi, thanks so much for your feedback.We're so sorry about the recent experience you had at the Shack.We work hard to make sure we provide delicious meals and excellent service, and it sounds like we really dropped the ball this time.We can do better than what you experienced, so we’d love to invite you back to the Shack.Could you email us a copy of your review and your receipt to share@shakeshack.com so we can follow up with you? Thank you again, The Shake Shack Team
Being in a wheelchair, it’s sometimes difficult to get to some places. The shake shack was worth the journey. I went for lunch yesterday with my mother. Once I rolled in the worker instantly asked where I’d like to sit and accommodated by removing a couple chairs so I can just pull up in front of the table.And they did this when it was a seat yourself facility.So they went out of their way for me my mother and my wheelchair. Bravo to them. I ordered The bacon avocado burger. Patty 100 percent beef cooked to perfection. Toppings as fresh as just picked from the garden. Fries were a crispy crinkle but not to crispy. Being on Dialysis 3times a week I should not be eating things like this but it was a cheat day.Hey I won’t tell my Doctor if you don’t. LOL.It was well worth it. Seemed every bite was more mouth watering than the last. I washed it all down with a large Sprecher root beer excellent addition to my meal. They of course had shakes many varieties but what some don’t know is that they have non-dairy shakes for those that are lactose intolerant. I recommend the shake shack to everyone.You must try a burger from there with fries and a shake.Also have vegetarian and vegan options.
I've been to Shake Shack three times, and I can confidently say it's a fantastic restaurant deserving of 4 stars! I've had the pleasure of trying everything on their menu, and each visit has left me thoroughly satisfied.The burgers are juicy and flavorful, the shakes are creamy and indulgent, and their crinkle-cut fries are the perfect side.The consistent quality and friendly service make Shake Shack a must-visit for burger enthusiasts.
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