Shake Shack Dupont Circle
Hamburger restaurant, American restaurant, Fast food restaurant, Meal delivery, Takeout restaurant
- Location: 1216 18th St NW, Washington, DC 20036, United States
- Phone: (202) 683-9922
- Price: $$
Opening hours
- Sunday: 11 am-11 pm
- Monday: 11 am-10 pm
- Tuesday: 11 am-10 pm
- Wednesday: 11 am-10 pm
- Thursday: 11 am-10 pm
- Friday: 11 am-1 am
- Saturday: 11 am-1 am
Delivery
- Sunday: 11 am-11 pm
- Monday: 11 am-10 pm
- Tuesday: 11 am-10 pm
- Wednesday: 11 am-10 pm
- Thursday: 11 am-10 pm
- Friday: 11 am-1 am
- Saturday: 11 am-1 am
Food & drink
Vibe
Cheese fries
Cheeseburger
Burger
French fries
By owner
Street View
Menus and Prices
Add Your Review
Reviews
Oh my god, let me tell you, I am NOT happy! I strutted into this place, not even that crowded, but honey, they took forever to serve up my food.And let's talk about my burger, perched right on the filthy edge of a tray that barely got a lazy wipe.I mean, come on! And the bathrooms? Oh, Lord! It was a hot mess in there.Garbage was overflowing, pee was all over the floor, and nowhere was a paper towel.Disgusting! Meanwhile, outside, a whole crew of employees just kicked back, gabbing about cars.Hello? Let's talk focus on customer service.Now.Wait for it—it took a whole hour to get our food, and by the time it arrived, it was colder than my last breakup! Cold, terrible, just straight-up disappointing.And those kiosks? Broken! We had us waiting like fools in front of the counter, calling out names like it's some game show.And don't even get me started on the specials—or should I say, the invisible specials? Because they sure weren't showing up on any menu.I've had these burgers in NY, baby, and when they're good, they're good.But this? A tragic mess! Ordering was a circus, just kiosks and chaos.I asked about the shakes, right? Because it's Shake Shack, honey! But the first employee was clueless, and the second just shrugged.All that, and you'll tell me you only got vanilla, chocolate, and strawberry? Oh, I need a better manager up here because of this.This isn't what fabulous looks like.Get it together!
Owner response
Thank you for your feedback, Vlogsoryx.It's disappointing to read that your visit wasn’t up to our standards, since we pride ourselves on the quality of our food while working hard to provide a clean and comfortable environment. We can do better than what you've experienced, so we'd love to invite you back to the Shack.Could you email us a copy of your review and your receipt to share@shakeshack.com so we can follow up with you? Thank you again, The Shake Shack Team
First experience. Went at night so the day was drawing to an end.That said, it felt dirtier than I would have expected.Not filthy, just unkempt. Food was amazing. The custard shake is really special. Drank it on my 1 mile walk back to the hotel in 41 degree weather and loved it. Looking forward to my next experience.
Got a delivery order for dinner.Food was good and arrived fast.However, I ordered and paid for fries, but fries were not delivered to me.Tried calling the restaurant multiple times but no one answered the phone.So I got ripped off and there was no way to talk to anyone to remedy the situation. Good food but you are taking a risk that they might not give you everything, and their customer service is non existent.Are you willing to take the risk?
Owner response
Thanks so much for your feedback, Michael.I’m so sorry about the recent experience you had at the Shack.We work hard to make sure each order is correct, and it sounds like we really dropped the ball this time. We can do better than what you experienced, so we’d love to invite you back to the Shack.Could you email us a copy of your review and your receipt to share@shakeshack.com so we can follow up with you? Thank you again, The Shake Shack Team
Service options
- Delivery
- Takeaway
- Dine-in
Highlights
- Fast service
Popular for
- Lunch
- Dinner
- Solo dining
Accessibility
- Wheelchair-accessible entrance
- Wheelchair-accessible seating
- Wheelchair-accessible toilet
Offerings
- Alcohol
- Beer
- Coffee
- Comfort food
- Late-night food
- Quick bite
- Vegetarian options
- Wine
Dining options
- Lunch
- Dinner
- Dessert
- Seating
Amenities
- Toilets
Atmosphere
- Casual
- Trendy
Crowd
- Groups
- LGBTQ+ friendly
- Tourists
- Transgender safe space
- University students
Planning
- Usually a wait
- Accepts reservations
Payments
- Credit cards
- Debit cards
- NFC mobile payments
- Credit cards
Children
- Good for kids
- High chairs
Nearby Restaurants
taïm mediterranean kitchen
Mediterranean restaurant
1514 Connecticut Ave NW, Washington, DC 20036, United States
Agora DC Mediterranean Restaurant
Mediterranean restaurant
1527 17th St NW, Washington, DC 20036, United States
