Hamburger restaurant, American restaurant, Fast food restaurant, Meal delivery, Takeout restaurant
We ordered Shake Shack for my son’s birthday party.The online ordering system does not work well for this type of large order but the store manager on Chestnut St, Chaz, was just wonderful and corrected the order and delivery time since the online tool mixed things up.She was very friendly and went out of her way to get things right for the party. Wouldn’t it be wonderful if everyone in customer / food service treated customers the way she did!
Oh geez, here we go again with Shake Shack.If you ordered a burger and it arrived without the buger patty...you'd be hangrey too! How does a burger make it through the entire process of preparation, and the burger patty doesn't make it in with all the other ingredients? Ugh, what a horrible disappointment.I thought we were on to better service ordering from a different location.Guess not! Must be a Shake Shack thing.
Owner response
Thanks so much for your feedback, Christopher.I’m so sorry about the recent experience you had at the Shack.We work hard to make sure each order is correct, and it sounds like we really dropped the ball this time. We can do better than what you experienced, so we’d love to invite you back to the Shack.Could you email us a copy of your review and your receipt to share@shakeshack.com so we can follow up with you? Thank you again, The Shake Shack Team
Although there's no service but the cooking (king of slow for fast food) because you order and pickup everything by your self, the food was good, a bit on the fatty side but good.
Traditional American restaurant
1944 Union St, San Francisco, CA 94123, United States
Mexican restaurant
2026 Chestnut St, San Francisco, CA 94123, United States