Sessions Restaurant

We stayed at Hard Rock Hotel Madrid for a few nights.
On our last night, we were lazy to go out for dinner so we tried this Session restaurant on the ground floor, and what a pleasant surprise!! The food was fantastic!! And the service was superb!! We tried the Square pizza which was topped with iberaco ham, cheese and rockets.
We also had the risotto with mushrooms and prawns.
Both are delicious!!

Great meal, gread drinks great service.
I have been to a few hard rock venues.
This is by far the best yet. The Long Island Ice tea made by Laura (with the glasses) is definitely the best i have ever had at Hard Rock.

We have been staying at the Hard Rock for a few nights and we have really enjoyed everything about it. We thought we would try the in house restaurant for our last night. Firstly; I have to say our waiter was really attentive and helpful. We ordered a rice with seafood each. When it arrived it was nearly cold. It had been cooked in a different dish then had been transfered into a 'presentation' square metal frame. All of the best and most tasty bits were gone. We sent both dishes back. Instead we chose the only burger on the menu and salmon with butter sauce and baked potatoes. When they arrived the food again was not good. The 21 euro burger (in the picture) was possibly the worst burger I have ever seen.
I doubt Burger King would have been proud of this disaster. The salmon was ok but didn't have any sauce so it was quite dry.
Also it was impossible to cut the vegetables with the fish knife provided. The 'baked' potatoes were barely cooked with no browning on them, they were swimming in oil. When we asked about them we were told, that's how they are in Spain.
They assumed we were tourists. Having Spain as our home for the last 5 years we appreciate good and well cooked food. The food tonight was neither good or well cooked. The potatoes were returned to the kitchen. When their replacement appeared they were as bad as the first dish. The manager offered to give us something else from the menu but at that point and after 2 disappointing and poor quality attempts we had given up. After this no one attended us for the next 30 minutes.
No offer of drinks or desert. We wanted to pay and leave. In the end I gained the attention of a distant member of staff by waving my arms above my head! The manager was very apologetic and without hesitation he agreed to comp the entire meal which I feel is fair considering we eat 2 bread rolls and a bit of salmon in 2 hours. I read some of the reviews online and it appears lots of people have had similar experiences as us. Hard Rock your staff is great, really helpful and courteous.
They are being let down by what can only be described as expensive, low quality food. Your food is not cheap and it should be high quality and taste good. This experience has effected my view of Hard Rock as a brand, I'm disappointed and surprised.
I am not sure that I will be rushing to book a table anytime soon in any Hard Rock restaurant around the world. Now I'm off to find something to eat!

Owner response