Rib City

Some of my family seem to enjoy this place so my mom picked it for her bday dinner.
It was my first time here and I have to say it left a lot to be desired.
I will start by saying that the servers were awesome with our party and got everything right and were wonderful! The food tho was cold, bland, overpriced for what you receive and just not appetizing.
Only thing I really enjoyed was my side salad.
The tables were very sticky with sauce and not clean either.
I did not say anything about anything cause things happen but I will not be back.

I've been going to rib City since the '90s.
I've never had a bad meal until this week.
I ordered takeout the baby back ribs were so overdone the meat tips were as hard as the bones.
We had to wrap the ribs in wet paper towels and microwaved them for a few minutes so that we could chew them.
They were that dry.

The first time I came here and dined in the food was great! So we made it our go to for carry out ribs.
Ever since then, the ribs have been burnt EVERY.SINGLE.TIME.
Sometimes it was not so bad as others and we didn't know any other rib places so we kept on coming.
We complained twice when our dinners were totally inedible and couldn't make sure everyone got full from what we could eat and they were good about getting us a new meal or the second and last time they just refunded us.
The thing is though, we have wasted hundreds of dollars at this location on food that was black, hard, and inedible.
I have six people in my family so the bills were almost $200 on occasion. Finally we decided there HAS to be somewhere better and tried the other location on Cleveland.
It was literally night and day.
All of our food was edible, and tasted great! I honestly dont know if it was misplaced loyalty or just habit that caused us to continue going back.
However I'm just glad we stopped! This place could be great if they put whoever burns everything in another job, because this aint it for them! With all of that said, and wasted $$ aside, the staff that have served us were amazing.
They were always quick, courteous, and kind.
They kept the establishment clean and they are hard workers.
I really wish they could figure these issues out because the location is much closer to us, but is not worth it money wise since most of the food would be wasted. You'll see in the pic that the meat is like, shrinkwrapped to the bones because its so dry and burnt.