Fast food restaurant, American restaurant, Chicken restaurant, Hamburger restaurant, Sandwich shop
The service here is usually good ,but idk what happened.I ordered a large pick 2 combo and they gave me a large drink and had the nerve to say this is a large fry as well .I've been here enough to know this isn't.Gonna be a while before I go back
Owner response
Hi Zackary, we hate to let down fans like you.We want to make sure providing excellent service and that you're getting exactly what you ordered.We're always improving and hope you'll visit us again soon for a better experience.
When I first pulled up there were mean people begging for food and money and got mad that I said I couldn’t .I order the fry loves fries and it was only half full .Then I always order to double Buford’s with lots of liquid cheese and chili only on it and they literally put none on it.I’m so upset.The worker was nice but this is such a horrible experience.I only went to get strawberry ice cream my favorite ever and the discontinued it so I get my second favorite and it’s ruined as well.I literally want to cry right now.
Owner response
This should never be the experience we want you to have, Jaime.We're glad that we're providing friendly service, but you should always expect delicious food and a comfortable environment.Would you mind reaching out to us at https://rallys.com/contact so we can help you out? Thank you.
Love the crew working here, they do their best to make sure you get what you order & are satisfied with what you ordered.Now depending on who the manager is they really don't care if you are satisfied with your order or not.
Owner response
We really appreciate your feedback, Brooke.We should be knocking it out of the park every time.We hope you visit us again soon!
Restaurant
1130 Watkins Rd, Columbus, OH 43207, United States
Soul food restaurant
3847 S High St, Columbus, OH 43207, United States