Wingstop

I recently placed a delivery order from your establishment, and unfortunately, half of my order was missing upon arrival.
Additionally, the wings I did receive were overcooked, and the fries were undercooked.
When I called to address these issues and request a refund for the missing items, the person who answered the phone was very unprofessional.
She simply said she would inform her manager and promptly hung up on me.
This isn't the first time items have been missing from my orders, but I assure you it will be the last.
It's essential for your team to improve their customer service, ensure the quality of the food being prepared, and double-check that all items are included in the delivery bag.
I hope you take this feedback seriously to prevent similar incidents in the future.

I visited Wingstop in February of 2024, it is now April 2024.
At the time there was a problem with my order; the store said that there was no manager available to help me.
I contacted customer service.
They didnt acknowlge my concerns, they simply emailed a $10 gift card.
When I tried to use it, the code did not work.
I have been trying to reach them since February 2024 and have the following 'ticket numbers' open. 800175355 800587575 800658815 800768615 801812935 801905475 801970875 801979745 802233415 Today I just gave up trying to resolve this matter and decided to share my conerns on Google.
I wont waste another dime on this place.

Placed an online order just to get to the store for them to say “ we don’t have tenders”.
We didn’t want wings, we asked for our refund and the gentleman handling the cashier basically said he will get around to it when he gets to it. Very unprofessional, if you run out of something update your inventory instead of people having to place an order and turn around and they not have that item on stock.
This specific wingstop needs to work on its customer service skills and provided refunds if an order is unable to get filled.
If short staffed, hire more people.