Chipotle Mexican Grill

Picked up my mobile app order from the South High location around 9:12pm tonight, 03/11/24 since it was scheduled to be ready at 9:10pm.
I pulled up to the drive-thru lane window and I could hear the chime/bell go off letting the employee know that I arrived. I sat there watching all of but two employees, the two were cooking, while the others were joking around at the prep/serving area.
I waited and waited until I got tired of waiting and had to honk my car horn to get one of their attention; I then received my order and I felt that the bag was extremely light considering that I ordered double meat, extra rice, pinto beans, mild salsa, cheese and sour cream.
So I parked the car and looked at the bowl and it barely had a full portion of barbacoa or rice (see pictures).
I went into the store and let the gentleman at the register know about it and he checked the bowl; he apologized after looking at it, then closed it back up.
A young lady working next to him asked if she should remake the bowl and he said no.
He then proceeded over to the prep/serving area and pulled out the near empty container that the barbacoa was in and proceeded to put the remaining scraps of meat into a plastic cup, like what they use for the salsa, then gave me back the bowl they originally gave me, plus the cup of scraps of barbacoa, even though he put out a full container of fresh barbacoa.
I don't know if this is how management at this location trains their employees, if so then no wonder why the low rating.
I honestly can't believe I paid over $15 for this bowl.
I asked the gentleman for the owner's name and contact information, but he said there isn't an owner; then gave me the manager's business card.
I wrote an email similar to this post letting her know about this, but I doubt anything will ever happen because from what I was told by another customer in the store/location tonight, he stated that he reported issues before but that management doesn't care and will continue to allow this to be the norm.
Wish that someone from corporate would look into how this location is making their restaurant/brand look.

Owner response

Best Chipotle Burrito bowl I've ever had.
The ratio of ingredients was perfect, including my request for light rice and heavy sour cream.
My wife agreed that her bowl was perfectly made too.
Staff was friendly and efficient when I picked up.
My only minor complaint is that this location could make access to the parking lot a bit more clear.
Will continue ordering from this location instead of the having my order ruined by the Brewery district location.

A Friday night 'maybe' 5 employees clearly overwhelmed protein items all nearly gone staff looked exhausted 28 minutes to get to front line felt bad for people working doing best they could not good atmosphere and I could see the employees just closing but they hung in there.
Cannot blame the staff but someone has to be responsible to ensure there's enough employees on a Friday night.
I'd be hard pressed to visit again this location.
Food I can't complain about.
Impossible to actually blame the mostly young staff for being well short of needed employees.