Fast food restaurant, American restaurant, Chicken restaurant, Southern restaurant (US)
Check your order everybody.Check every part of it, especially since myself and others have had missing parts of their meal at this location several times. Just waited like 30 mins only for nothing (3-27 around 2:50-3pm).My husband got his order and mine was 3 pieces with 1 toast.We get home and see they gave me 1 small chicken and 2 toast? I got charged $6 for one small chicken piece.I don’t understand how that got mixed up, it clearly says 3.I can’t go back to fix it either (shouldn’t have to anyway) but we do not live nearby this location.Now I have no lunch and have to go spend more money to get what I should’ve originally gotten at another location.Also, all the bread was extremely under toasted.Tasted almost doughy/underdone.We’ve had issues with this location many times but now it really sucks because I’m very hungry and paid money for underdone bread and one small chicken finger.Don’t think the cashier was so much to blame, they got it right on the order but someone wasn’t paying attention at all in the kitchen. Just frustrated and people need to really check their meal throughly before leaving apparently, because the staff doesn’t check a lot of the time and always an issue.A waste of almost $30.
Owner response
Thanks for reaching out to us.This is not the experience we want for our Customers.We want the chance to make it better, so please call us at 1-833-HICANES or contact us at www.hicanessocial.com to give us more info.
Waited 30 minutes to get my food because they were taken priority with their drive-through.Usually I enjoy canes food but this time instead of chicken tenders I got chicken nuggets.They also missed took my order charging me more instead of substituting.Highly unsatisfied.
Owner response
Thanks for reaching out to us.This is not the experience we want for our Customers.We want the chance to make it better, so please call us at 1-833-HICANES or contact us at www.hicanessocial.com to give us more info.
Ordered delivery.Didn’t get half our order after waiting over an hour for it to get here.And the canes sauce was really really dark and strange.I didn’t even attempt to eat it.Was so excited for this.Now I’m broker and disappointed.🥺
Owner response
We are so sorry to hear this.Please call us at 1-833-HICANES or contact us at www.hicanessocial.com.We want to address what occurred and work to get better!
Barbecue restaurant
2815 W Peoria Ave Ste 101, Phoenix, AZ 85029, United States
Korean barbecue restaurant
11025 N Black Cyn Hwy, Phoenix, AZ 85029, United States
Asian fusion restaurant
4212 W Cactus Rd #1107, Phoenix, AZ 85029, United States