Fast food restaurant, American restaurant, Chicken restaurant, Southern restaurant (US)
Quality has gotten really bad, specifically the cleanliness standards, all while prices continue to climb. They stretch the oil out longer than they should and you can taste it in the food. Bitter burnt old nasty oil flavor nearly every visit unless you happen to catch them on the day one day per week they clean.Soggy nasty fries no longer cooked to order, just sitting in a bin with new and old mixed together. Bummer, this place was very dependable for a long time but it's a waste of money these days.
Owner response
We never want to disappoint, and we regret to learn of your recent experience.Please call us at 1-833-HICANES or contact us at www.hicanessocial.com.We want to address what occurred!
What happened to the portion size? The chicken tenders shrunk! It used to be twice as big.Service in this location is good, 3 stars for them! Hubby and I used to share caniac combo and it's just perfect but now we found ourselves having not enough.This is the second time we ordered where we found the chicken portion is half as much as before.
Owner response
We are so sorry our Chicken Fingers weren’t the size you are used to.We want to help.Please call us at 1-833-HICANES or contact us at www.hicanessocial.com so we can get more details!
Their sauce is amazing, the chicken fingers were alright though:)
Owner response
We are always grateful to receive feedback from our Customers! Thank you for sharing your experience.
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