Restaurant, American restaurant, Grill, Bar, Bar & grill, Family restaurant, Hamburger restaurant, Takeout restaurant, Traditional American restaurant
I met a work acquaintance/friend for lunch here last Friday.We were there for just under three hours, the service was absolutely exceptional.As a training resource, I am going to take my production staff there for lunch soon to experience the level of care and attention they provide.We were checked in on 12 different times, by four different staff members.They were polite and sincere, and the way they engaged with us didn’t even disrupt the flow of conversation we were having.I love great customer service and they really nailed it, way to go Red Robin team off Stapley and baseline in Gilbert Az.Oh and the food was good too
Owner response
It's fantastic to hear about your exceptional experience! We're delighted that our team provided top-notch service and made your lunch enjoyable.Thank you for considering us as a training resource for your production staff—we look forward to welcoming them soon!😊
Their food delivery is awful here.The food came cold.When I open the bag the box was completely flipped over salad all over the bag and unable to eat, and to top it off.The dessert was missing out of the bag completely.I will never ordered from them again.
Owner response
We appreciate you taking the time to reach out to us, Mariah.We're disappointed to hear this and would love to connect with you.Please email Guest-support@redrobin.com or call us at 877-733-6543 so that we can speak to you about your experience.
This is our go to RR location and service is always great.Tonight, the waiter we had definitely gave us the best of service.He was busy but he checked in as needed and got us anything we needed promptly.He was also great with our children.Tonight was probably the best service we’ve had so far.We hadn’t been here since the catastrophic Christmas Eve night at this RR so this service definitely made up for one crazy busy night.
Owner response
Your positive feedback has lit up our team's day, Katelynn! 🌟 We'll make sure they know.We're looking forward to your next visit!
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