QDOBA Mexican Eats

Update! After customer service reached out and asked for a second chance.
We came back and the difference was night and day.
The young lady the took our order was pleasant and seemed to enjoy working there! The food was awesome.
See my photos!In stark contrast to this visit that preceded it.
Went here to grab a quick bite.
When we walked in the man behind the counter told us it would be at least 20 minutes before we would be able to order.
We asked for water while we waited.
He obliged and gave us two small cups.
He then went about his task which appeared to be organizing or cleaning up.
As we got our waters two people walked in and got in line ahead of us.
No more than 10minutes had passed, yet he began to take their order.
We decided to leave and spend our money elsewhere.

Owner response

I don't know if employees got an attitude or having a bad day, my food certainly was made with an attitude.
This is the only thing I order from Qdoba and today it was horrible, rice was hard either old or under cooked IDK I don't work there.
Something was supper spicy nothing I ordered was hot so explain that?? Then when I call "Ken" wanna act like he cant remake it.
Okay strike 1 Qdoba your days of me ordering is numbered.
Management check your crew.
I didn't apply to work there you did.
Do your JOB.

Owner response

When i first arrived i noticed that the place was super filthy.
There were about 2 customers in front of me however it took about a hour to get our food.
The workers moved very slowly and most of them were out smoking on break.
My partner ordered the chicken tortilla soup and the worker put it in the bowl that the burrito bowls come in which is impossible to eat soup out of.
Once we finally got to checking out they asked for a tip many times when the service was awful.
most of the employees were on their phones the whole time.
When we checked out i was informed that they were out of chips and the soda machine is down.
Horrible.
When we finally got to eat our food it was freezing.
The soup had not been cooked and was frozen cold.
When we went to throw our trash away the trash was overflowing.
Would NOT recommend.

Owner response