Mexican restaurant, Bar & grill, Brunch restaurant, Caterer, Delivery service, Fast food restaurant, Restaurant, Tex-Mex restaurant
I walked in and walked out within a minute.Fast service! The building has an oily scent but the food is good for the price.I feel you get a good portion on your plate. I donât like the chips or drink options, but Iâm more of a chipotle chick.
Owner response
We're sorry to hear we're not number 1 for you, Ruth.It sounds like you had a good experience with us but we know we can do even better.To get even more out of your QDOBA experience, you can check out our rewards: https://www.QDOBA.com/rewards.We can't wait to see you again soon!
This Qdoba has some of the worst service iâve ever seen! I placed an order online and selected âpick up INSIDEâ.I proceeded to walk INSIDE to pick up my order, and as I wait by the giant sign labeled âPICK UPâ right above the counter, I notice they have a passive aggressive sign typed up on a sheet of printer paper that says âONLINE ORDERS USE PICKUP WINDOW, this is not a drive throughâ frankly, the sign left me confused.iâve been to this (and other) Qdobas many times.iâve never had any issues picking up inside when i request my order forâŚinside pick up? lol.i thought.regardless, the employee takes the name on my order and as she hands me my bag, she says to me âby the way, next time youâre here FEEL FREE to use the pickup windowâ.iâm sorry but why would you give me the option to pick up inside if thatâs not what you want your customers doing? the (very unprofessional) typed in sign made sense more as i realized it meant their drive through style pickup window was what they were trying to redirect me to use.I donât have a carâŚhave you ever considered there could be many reasons why one would NOT want to go through your drive-through style pick up window? iâve had other terrible experiences here through doordash but this is my first (and last) in person experience that iâm gonna put up with.goodbye south okc qdoba!
Owner response
We're sorry to hear you didn't have a great experience with our Oklahoma City team, Chandler.You should expect nothing less than incredible service when you stop in, and it sounds like we missed the mark.We'll follow up with the store manager and make sure we live up to this standard.In the meantime, we'd love to make this right.Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1410503600.Thanks, we hope to see you again soon.
I would stay away from this location for now.It took 10 minutes for one person in front of me to be helped.This ended up being a good thing because I was able to see someone step directly onto the grill, which was actively preparing food to reach something above.The person spotted me and decided the best option to clean it was to give it one swipe of a dirty rag. I went ahead and walked out of the store at that point.If you have gotten sick or your meat tasted like the bottom of the shoe, that would probably be the reason!
Owner response
Hi Jacques, thanks for your review and feedback.Your health, safety, and experience are our top priority, so weâre concerned to hear about this.Can you please email customercare@qdoba.com and reference Google Case #1381452349 so we can learn more?
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