Outback Steakhouse

We enjoyed the food, service 😋, & atmosphere here.
Highly recommend! The female server was awesome covering the entire bar area plus the tables.
Kudos to the manager for hiring her! 👏

Owner response

absolutely the worst service we have ever received !!!! Couldn't get wait staff to our table for over 20 minutes even after calling the restaurant from our table, then our desert ? It's been 40 minutes, only to find out our desert was given to the wrong table, seriously ? what the hell is really goin on here people. I will never return to your establishment and I will tell anyone who cross's my bath to avoid it as well. and to, Hunter S, our server, and Hannah, the hostess or waitress, you should both look for different jobs. P.S.
still waiting for my desert, even as I write this !!!!!!!!! Look, desert came

Owner response

This was my very first experience dining at any Outback Steakhouse.
Normally, we go to Texas Roadhouse but my niece planned her dinner party here so we gave it a try.
My sister in law made a reservation for the birthday dinner so we were sat immediately upon arrival.
The waitress came to the table to get drink orders and never introduced herself.
The next time she came she was ready to take entree orders and this is where it all went down hill.
I told her I wanted the steak for my kids to be cooked “done” with AN EXTREMELY condescending tone she goes “I don’t know what that is” proceeds to point at the temp photos on the menu to explain to me like a child there’s only a such thing as “medium well” and “well done”.
I told her I completely understand where she’s coming from and what I mean by done is cooked throughout but not burnt.
She continues to go back and forth with me about that until I just let it go.
My husband starts his order and had a question about sides to which she responded once again extremely rude, condescending, and unprofessional.
At that moment, I told her we needed a different server and she points at our other two full tables and goes “you want to make all of them order again”.
I said we are on a different tab someone else can be my server.
She said it doesn’t work like that and we would have to have everyone order again because we are together.
I said okay what’s your name then and she told me her name was Hannah.
After that interaction I kept going to my vehicle while everyone else socialized because I was uncomfortable after that and did not feel welcome.
My family was occupied talking so they weren’t focused on if I was at the table or not.
I never told my sister in law about the issue because I didn’t want to ruin my niece’s time at the restaurant.
The first thing my sister in law mentioned after dinner in the parking lot saying our goodbyes was that she had to get a new server for her table which I didn’t notice since I had been out in the car.
I asked if Hannah was the second server and she clarified that no, towards the middle of the dinner she got up and went to the hostess stand to let them know she no longer wanted Hannah as her server and if they couldn’t get someone else to wait the table then we would all leave. So, my interaction with Hannah was not an isolated incident but her unprofessionalism was consistent with our entire party and carried throughout each interaction I had with her.
I do feel like the management team set Hannah up for failure and put her in a terrible position because she had a party that was entirely too large for one server.
There should’ve been at least two servers to accommodate a party that large.
The food was amazing but with service like that I would’ve rather eaten at McDonald’s before being treated like that again.
If this is the best she could do then she either needs to take a vacation to regroup and come back with a better attitude to improve her customer service skills or she should consider switching career paths.
I absolutely could’ve given grace with the entire situation if I had been treated better.
I have 6 years of experience with waiting tables and I can absolutely relate to those taxing days but I would never treat someone so poorly and make them feel less than by using such a condescending tone.
I would never let a guest feel like I was rude when they’re dining at a table I’m assigned to.

Owner response