Mexican restaurant, Bar & grill, Brunch restaurant, Caterer, Delivery service, Fast food restaurant, Restaurant, Tex-Mex restaurant
I was greeted when I walked in.The restaurant was clean.I ordered my food.I was told that I could only get three toppings in my veggie bowl.No big deal.I said I would pay extra because that was part of the order.I left to eat my food and found a nice piece of meat in my veggie bowl.I called and they apologized and said they could remake it.The first person that started my bowl and cashier were super nice.It was the person that finished my bowl that I didn't have a good experience with.I used to frequent Qdoba almost daily until they changed their menu.I started going back this year.
Owner response
Thanks for leaving us a review, R.W.! We're glad you enjoyed your visit, as we strive to provide flavorful experiences for our fans at every visit.Our food is made fresh every day and we're looking forward to serving you again!
Customer service is not to be expected much anymore, more of a figers crossed situation. It is 1016am, and " breakfast" is served to 1030am, right? Nope, we are out of eggs! Ok, so turn around and make some! Before I even came inside, you should of been cooking because you obviously knowyou are out! Straight in my face, " yeah, um, we are out of eggs" I know 1st world problems but I needed to share.Boo this lady!!
Owner response
Hi Jeff, we're sorry to hear that we were out of the ingredients you love.We should always have the ingredients you come in for, and we will follow up with the manager to make sure we live up to this.In the meantime, we'd love to make this right.Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #.Thanks, we hope to see you again soon.
I just t wanted a bowl & chips but I guess the girl behind the counter was having a day.First she made me wait 10 min to make my bowl because the lady in front of me wanted something that wasn't ready yet.Then when it was my turn she didn't even say anything she just looked at me & held my bowl in the air.Horrible Customer service
Owner response
We're sorry to hear you didn't have the best experience with our team, David.You should always expect excellent and efficient service from everyone at QDOBA.We will pass this feedback along to the district manager to ensure that we make this right moving forward.In the meantime, we'd love to make this right.Please reach out to us at CustomerCare@QDOBA.com, mentioning Google Case #1406952306.Thanks, we hope to see you again soon.
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