Sandwich shop, Beverage distributor, Caterer, Deli, Fast food restaurant, Lunch restaurant, Restaurant supply store
Food & drink
Vibe
Sandwich
By owner
Menu 1
Menu 2
Menu 3
Menu 4
Updating my review because I ordered doordash again from this restaurant 40 minutes until close, I've worked in food 12 years and I still cook while getting people coming in 2 minutes till close but always make the food to quality standards.the sandwhich I received was disgraceful and I won't be ordering from here for a long time if ever again.I ordered the Italian and I was beyond disappointed and dissatisfied.
Owner response
Hi Brandon, Thank you for taking the time to give your feedback! We appreciate it! Looking forward to seeing you at your local Potbelly!
Great flavor on the Italian sandwich, just a little smaller in size than I expected for first time visit and not a bigger option available.Lost star for less than eager customer service for a brand new place, however, will give them another shot soon as many friends love this chain.Heads up...parking lot was packed at lunch, nowhere to park.
Customer service was below par. Wife and I ordered the same thing, yet her sandwich is MUCH smaller in length.Was charged for 2 bigger sandwiches though.Mac and cheese is way over-cooked. The sandwiches are about as big as a wrap, not much to them.$20 + for what?? Won't be back. Update: August 31st. Still nothing..They responded saying to email them, I did and still no response. Will be letting friends and family not to go here. Auto reply and they don't care.
Owner response
Hi, we are saddened to hear your experience at our Fort Collins store was not up to par with our typical standards.We will follow up with that team, but in the meantime feel free to reach out to us directly at customerservice@potbelly.com for any further comments or questions.We hope to see you again soon so we can show you just how great we really are!
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