Chipotle Mexican Grill

Edit: I did what was asked.
All I got back was a message saying they would work on cleanliness.
The rest didn't seem to matter.
I'm not sure what the point of that was.
Pretty much just a waste of my time? Something must have seriously changed at this location! My family of 4 came here tonight for dinner.
They ran out of hard shells for tacos.
My wife gets those so she can avoid gluten.
That wasn't good.
Before that, we had to wait while they reset the serving stations and put together a large phone order? I was watching them throw food around and seeing it mix with the other types of toppings.
We got our food and proceeded to the tables.
We could not eat at a four person table because they were all filthy, just like the floor throughout the whole restaurant.
This place was just plain nasty tonight!!

Owner response

This place continues to disappoint.
Asked for a half chicken half steak bowl.
I don’t mind paying a little extra as a steak bowl.
But when asked why the portion sizes were so small I was told to do double meat.
Ok fine… but when I got home I weighed my bowl compared to my girlfriend’s single serving bowl..: only 3g separated the two.
Horriboy dissapointing as we come ere a lot due to my diet restrictions and now I have to find somewhere else to go.

Owner response

Had a pickup order here.
The order hadn’t been started by the time I arrived so I got to observe the workers.
One girl picked up a dirty rag with her gloves and then after a few minutes, started making our food and touching the cheese etc.
The lack of cleanliness and sanitary practices is appalling. Got home- forgot chips and they didn’t put the lid on a salsa so it spilled everywhere