Popeyes Louisiana Kitchen

I'm just so proud that the outside lights were on, or have been fixed.
Usually this location is so dark and desolate-looking at night, which probably deterred a lot of people from stopping in at night.
I thought their outdoor lights were broken.
Tonight the lights shined bright and there were actually a lot customers in the drive-thru.
They're always on point with fresh, tasty food!

This was my last time (1/25) visiting this location.
When you have client facing roles, people should strive to provide high quality customer service in which this location lack.
I've been to this location quite a few times and it can be hit or miss with the food and they can be super slow.
In the past, I have encountered a friendly staff.
However, my recent experience, was very unpleasant.
When I pulled up, there was no one in line at the drive thru.
It appeared to be a slow night.
I was told it would be about 20 min which was fine and the young man at the window was courteous.
After I had waited about 25 min, another gentleman, who was one of the managers on the night duty, came out with bags but it didn't belong to me.
It was for a vehicle that came some minutes after me.
His demeanor and attitude was very rude when he approached the vehicle.
He asked what I had and then went inside and came bk out with half the order.
I got out the vehicle and walked in to say the order was not correct.
His attitude was still nasty and he showed no form of courtesy as to say sorry for the inconvenience or anything.
When you're in a leadership role, that person is supposed to set the tone for the other staff and be a good representation of the company.
In this instance, this manager totally failed at that.The whole experience was just enough to leave a sour taste.

Ordered a chicken sandwich with the new Megan the Stallion hot sauce and a 4 piece spicy with fries.
Every thing tasted awesome including the new sauce.
Did not get any fries though.
I ordered a large side of their delicious red beans and rice so that may have caused confusion.
Over all still good experience and service was friendly.