Mexican restaurant, Fast food restaurant
Food & drink
Vibe
By owner
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Menu 5
This is always my to go place to pick up dinner, flavor is always there, I’ll go for the green salsa alone.Staff is always friendly, service sometimes is slow but is understandable since chickens have to be cooking for hours.I also recommend catering for parties, i did it for my son’s party and was super easy, yummy and cost efficient.
Owner response
Hi Nidia! Thank you for your kind words and 5-star review! We're thrilled to hear that you enjoy our flavorful food and green salsa.We appreciate your understanding of our slow service - we want to ensure our chickens are perfectly cooked for you.We look forward to catering for your next party!
Chicken was raw not fully cooked.Then; the worst part is that most the hot sauces were bad. Look at the picture the meat does not come off of the bone.Especially their green sauce that typically is very good.(It’s the only reason I eat the chicken here) I told the lady and she changed them out.But the one she put out is bitter about to go bad too.Lol.This location is by far the worst.The best one is on Lake June in Dallas.
Owner response
Mars, we really appreciate your feedback.We sincerely apologize for the quality food that you received.We will be informing upper management about this issue as this is unacceptable.Please email us at customerservice@polloregio.com with more details about your visit so we can make things right for you.We hope to hear from you soon.
I have ate at this chain before and thought the food was really good.I’m in town on business and wanted to try the restaurant here.The parking lot was packed and it was standing room only inside.I ordered chicken tacos to go, because there was no where to sit. The salsa bar offers mild to hot to very hot salsas.Of course I got the hot salsa. It took about 5-7 minutes and my food was ready.They provided limes, grilled and chopped onions.These are some of the best tacos I have ever had! Super delicious, full of flavor and authentic as it gets. There is also a drive-through if you want to grab your food and go. I will be returning for more soon.I highly recommend this place if you love authentic Mexican food.
Owner response
Hi Mike, thank you for your positive review! We're thrilled to hear that you enjoyed our delicious chicken tacos and found them to be full of flavor and authentic.We appreciate your recommendation and look forward to serving you again soon!
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